John Newton, Alfresco, posted a well written article on the business changes Web 2.0 will continue to the enterprise. I not only liked what he had to say about the strength of social publishing tools for knowledge sharing within a company, but also Web 2.0's strength to blend required knowledge available both inside and outside the organization.
These web sites will set further expectations on the internal systems you use and a requirement to integrate internal information with these external sources of information. Web 2.0 has an answer for this as well with an integration technique known as "mash up", the ability mix information from multiple sources using the web browser itself as the point of integration. These external sources of information also provide something that our internal information systems could never provide, a critical mass of opinion utilizing the Wisdom of the Crowds. We will ultimately need to combine external opinion with our internal opinion to get more accurate predictive decision making with our own unique insights inside the enterprise.
When I read what John has written, I can't help but think of our previous discussions on the strength of weak ties. Companies that are willing to seek out knowledge internally and externally of their control boundaries are likely to have a greater business advantage over those companies that prevent their workers from taking the discussion beyond the office walls. What a boring life that would be to only be able to talk to colleagues that wear only the same company logo you are wearing? Companies need to accept the changes that are about to take place as their youngest workers will likely want and need to collaborate with more than just their fellow employees. The world via social publishing offers their workers more than what most single companies can provide alone.