Full site editing arrives with WordPress 5.9

 This week WordPress 5.9 was released. As was hinted in the BuddyPress 10.0 article, the most anticipated new feature in this new version of WordPress is full site editing. The Site Editor is a new feature to WordPress that allows block editor users to build their entire site with blocks. Unfortunately, full site editing is only available to content creators that are using a Block theme specifically designed to take advantage of the new feature.

Why Your User Onboarding Process Needs a Makeover

The user onboarding process is considered one of the most important of their life cycle stages. It’s at the start of someone’s journey, but it establishes their entire relationship with the company and product. 

User onboarding is significant because it can impact the customer’s decision to keep the product or discontinue use. When done correctly, it will lead to success by demonstrating the product’s value. Done poorly, it leaves the customer disappointed.

Here’s why the user onboarding process is important — and effective strategies to help you set up your new customers for success.

CIOs spending more time on innovation than ever before

London 26th January, 2022: CIOs are spending more time on innovation, with three quarters stating they have increased innovation efforts, according to the 2021 Global CIO Survey from Logicalis, a global provider of IT solutions. The study, which questions 1,000 CIOs from around the world, finds that despite a strong focus on innovation, just 27% of CIOs describe innovation as part of their company culture.

Report: Digital Commerce mergers and acquisitions market will remain white-hot in 2022

London, UK – 25 January 2022. Hampleton Partners’ Digital Commerce M&A report reveals that sector M&A growth is at all-time high. The sector signed over 2,317 deals in 2021, a 34 per cent increase on the 1,725 deals closed in 2020, and a 65 per cent increase on 2019 figures.

Hampleton’s report also highlights $400 billion in disclosed transaction value across the sector in 2021, including $140 billion in the second half of 2021 – 21 per cent of which can be attributed to the take-private of buy-now-pay-later (BNPL) solutions provider Afterpay by payments company Square for around $30 billion.

BuddyPress 10.0.0 for WordPress Released

BuddyPress 10.0.0 "La Pino'z" is the first major release of 2022 for the WordPress plugin. BuddyPress is a plugin to build online communities and includes features such as user profiles, groups, activity streams, notifications and can be integrated with the WordPress plugin bbPress to enhance community forums.

Highlights of new features and significant changes in BuddyPress include:

More Than Half Of Consumers Feel Service Is An Afterthought

LONDON - January 18, 2022 - Zendesk’s landmark annual research has highlighted the potential for businesses to drive success with a focus on customer experiences - as more than two thirds of consumers worldwide (70%) report making purchase decisions based on the quality of customer service they receive. The global Zendesk (NYSE: ZEN) Customer Experience (CX) Trends Report 2022 shows that a majority of businesses surveyed agree there is a direct link between customer service and business performance. Despite this, almost half of UK customers (48%) feel customer service is an afterthought for businesses, indicating a gap between consumer expectation and company actions.

Real-time inventory visibility to be the top priority for 43% of retailers

Dallas, Texas - 17th January 2022: SML, an end-to-end RFID specialist for brands around the globe, has announced today that it has released part two of its State of Retail Insight Report: Better Serving Customers Through Technology, finding that 43% of retailers believe enhanced stock level visibility would help them better serve customers and increase the overall customer experience.

Off Topic: The Oldest and Newest AC/DC Vinyl Albums in the Ruby Collection

It was early 1981 and my Dad received an offer from Columbia House to join the Columbia Records Club. For one penny a person could get eleven vinyl records by joining this music club. Better yet, fill in the "secret bonus" 12th box with your album of choice and you got an additional album for free. Nevermind the marketing ploy here that you would be committed to buy additional albums at full catalog price in the months to follow...my dad was about to receive a dozen albums from his favorite bands all at once. So many albums were about to come through the door, that my Dad let my sister and me each pick out a record for ourselves. Whether my Dad liked my choice or not I can't remember, but I picked AC/DC's Back in Black.

The Online Accessibility Pandemic

It’s becoming increasingly clear that online retailers are losing out on billions of dollars in revenue because their websites don’t meet the needs of disabled shoppers. Unsurprisingly, more than two-thirds of disabled online customers click away from sites they find difficult to use, despite the total spending power of this market in the UK hitting £17.1bn [$23.3 billion USD].

This isn’t something that will just automatically improve as technology advances. In fact, the problem has become worse in recent years, as businesses shift to digital it exacerbates the difficulties that many people have.