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Endpoint Malware and Ransomware Volume Exceeded 2020 Totals by End of Q3 2021

19 January 2022 – Endpoint malware and ransomware detections surpassed the total volume seen in 2020 by the end of Q3 2021, according to researchers at the WatchGuard Threat Lab. In its latest Internet Security Report, WatchGuard also highlights that a significant percentage of malware continues to arrive over encrypted connections. While zero-day malware increased by just 3% to 67.2% in Q3 2021, the percentage of malware that arrived via Transport Layer Security (TLS) jumped from 31.6% to 47%. WatchGuard’s data shows that many organizations are not decrypting these connections and therefore have poor visibility into the amount of malware hitting their networks.

More Than Half Of Consumers Feel Service Is An Afterthought

LONDON - January 18, 2022 - Zendesk’s landmark annual research has highlighted the potential for businesses to drive success with a focus on customer experiences - as more than two thirds of consumers worldwide (70%) report making purchase decisions based on the quality of customer service they receive. The global Zendesk (NYSE: ZEN) Customer Experience (CX) Trends Report 2022 shows that a majority of businesses surveyed agree there is a direct link between customer service and business performance. Despite this, almost half of UK customers (48%) feel customer service is an afterthought for businesses, indicating a gap between consumer expectation and company actions.

Real-time inventory visibility to be the top priority for 43% of retailers

Dallas, Texas - 17th January 2022: SML, an end-to-end RFID specialist for brands around the globe, has announced today that it has released part two of its State of Retail Insight Report: Better Serving Customers Through Technology, finding that 43% of retailers believe enhanced stock level visibility would help them better serve customers and increase the overall customer experience.

Off Topic: The Oldest and Newest AC/DC Vinyl Albums in the Ruby Collection

It was early 1981 and my Dad received an offer from Columbia House to join the Columbia Records Club. For one penny a person could get eleven vinyl records by joining this music club. Better yet, fill in the "secret bonus" 12th box with your album of choice and you got an additional album for free. Nevermind the marketing ploy here that you would be committed to buy additional albums at full catalog price in the months to follow...my dad was about to receive a dozen albums from his favorite bands all at once. So many albums were about to come through the door, that my Dad let my sister and me each pick out a record for ourselves. Whether my Dad liked my choice or not I can't remember, but I picked AC/DC's Back in Black.

The Online Accessibility Pandemic

It’s becoming increasingly clear that online retailers are losing out on billions of dollars in revenue because their websites don’t meet the needs of disabled shoppers. Unsurprisingly, more than two-thirds of disabled online customers click away from sites they find difficult to use, despite the total spending power of this market in the UK hitting £17.1bn [$23.3 billion USD].

This isn’t something that will just automatically improve as technology advances. In fact, the problem has become worse in recent years, as businesses shift to digital it exacerbates the difficulties that many people have.

TurinTech’s evoML reduces AI’s carbon emissions by 50% with multi-objective optimization

London, UK; 12th January 2022: TurinTech, the UK company which empowers businesses to build efficient and scalable AI by automating the whole data science lifecycle, has announced its greener AI platform- evoML- which reduces AI’s carbon emissions by 50%.

With the average carbon footprint of AI equivalent to five times the lifetime emissions of an average car, TurinTech is the first company to optimise model code efficiency for quicker inference speed, which lowers memory and energy consumption and reduces carbon emissions. It also uses multi-objective optimisation to help businesses speed up the end-to-end data science process from months to weeks, while also increasing the flexibility of model deployment.