Record number of European consumers abandon financial applications during onboarding
- 68% of consumers have abandoned a financial application, up from 63% in 2020
- This highlights the “expectation paradox” where, despite improvements in the onboarding process, consumer expectations and abandonment rates are increasing
- 92% of consumers are concerned about how financial service providers use their data
Trondheim, Norway, 30th March 2022: Signicat, the Trusted Digital Identity™ company, today revealed new research that shows 68% of consumers in Europe have abandoned financial applications in the past year.