Eleanor is the founder and managing editor of Designerly Magazine with a passion for sharing business leadership and branding strategies. She’s also a web design consultant with a focus on customer experience and user interface.
Most traditional marketing advice centers around business-to-consumer (B2C) interactions. Brands that inadvertently apply these recommendations to business-to-business (B2B) sales may not get the engagement or return on investment they are hoping for. Although B2B and B2C strategies have several similarities, they are fundamentally different.
This fact is especially true as of late. Digitalization has recently begun influencing the fundamentals of B2B and B2C marketing methods. What worked well a few years ago may no longer be effective today. How should small and medium-sized business (SMB) owners and marketing professionals modify their strategies?
Knowing your customers’ needs will help you reach them on a deeper, more engaging level. When it comes to customer journey mapping, there are dozens of tools you can use to improve performance. Which measurements are crucial to your business success? It depends on your industry, business model and specific target audience.
Gone are the days when people interacted with sales clerks or business owners face-to-face. Today's customer journey looks more like a winding road with detours, hills and valleys.
When most people hear "luxury brand," their minds settle on high-quality goods, expensive tastes, VIP treatment and prestige. However, the elements of luxury branding go much deeper than offering designer clothing and premium cars. Business owners hoping to create a name for themselves in the world of grandeur and extravagance must start by comprehensively transforming their user experience.
Luxury brands are unlike any other. Consumers often fixate on elements like:
Most traditional marketing advice centers around business-to-consumer (B2C) interactions. Brands that inadvertently apply these recommendations to business-to-business (B2B) sales may not get the engagement or return on investment they are hoping for. Although B2B and B2C strategies have several similarities, they are fundamentally different.
This fact is especially true as of late. Digitalization has recently begun influencing the fundamentals of B2B and B2C marketing methods. What worked well a few years ago may no longer be effective today. How should small and medium-sized business (SMB) owners and marketing professionals modify their strategies?
The holiday season can be a complicated time for people. Many emerge from this period and realize they pushed themselves too hard. How can you as a leader stay mindful of that reality and provide the best support for your workforce?
Although you can probably take an educated guess about some of the season’s biggest stressors, they don’t impact everyone with equal intensity. Someone facing the first holiday season after losing a close family member will probably have felt different pressures and challenges than one with money troubles as the primary concern.
More stay-at-home parents (SAHP) are returning to the workforce to engage in either part-time or full-time work, and this shift presents an incredible opportunity for your business. These individuals bring valuable skills like multitasking, problem-solving and adaptability — traits honed through managing households and raising kids. But rejoining the workforce isn’t without challenges.
Many parents struggle with outdated skills, a lack of confidence, or balancing work and family life. Creating a welcoming environment and offering flexibility allows you to help them transition smoothly and gain loyal, hardworking employees.
Many managers use key performance indicators (KPI) to measure workplace success. These tangible metrics offer a straightforward way to track progress and achieve goals.
While KPIs provide valuable information, they often keep employees from feeling motivated to perform at their best. Workers must feel excited about their roles, so they care deeply about their contributions. Instead of focusing solely on the numbers, organizational leaders drive more meaning by leveraging several actionable strategies.
Overhead music in brick-and-mortar stores is so common today that many people don’t think twice about it. There’s a reason why it’s become an unofficial industry standard — music has a powerful psychological effect on shoppers.
The best marketing is the kind that customers don’t even perceive as such. In-store music can fall comfortably into that category if you use it correctly. Once you know how your song choice can influence customers, you can use it to your advantage.
Knowing your customers’ needs will help you reach them on a deeper, more engaging level. When it comes to customer journey mapping, there are dozens of tools you can use to improve performance. Which measurements are crucial to your business success? It depends on your industry, business model and specific target audience.
Gone are the days when people interacted with sales clerks or business owners face-to-face. Today's customer journey looks more like a winding road with detours, hills and valleys.
When most people hear "luxury brand," their minds settle on high-quality goods, expensive tastes, VIP treatment and prestige. However, the elements of luxury branding go much deeper than offering designer clothing and premium cars. Business owners hoping to create a name for themselves in the world of grandeur and extravagance must start by comprehensively transforming their user experience.
Luxury brands are unlike any other. Consumers often fixate on elements like:
A business relationship can help you reach your goals faster, combining strengths, ideas and resources in ways you couldn’t achieve alone. But not every alliance is meant to last forever. Sometimes, the best thing for you and your company is to step back and reevaluate if the partnership still aligns with your vision.
When partnerships become more of a burden than a benefit, ending them can create opportunities for growth, clarity and a fresh start for everyone involved. Recognizing when to make this tough decision is crucial to protecting your organization and its future.
Terminating a business can be a difficult decision, especially if it is a long-standing part of your life. However, maintaining an inactive one can cause financial hardship or legal risk over time. Regardless of the reason behind your decision, closing an inactive company can be a necessary step for moving forward with your life.
Shutting a firm down is never an easy choice, but there are valid reasons some owners decide it is the best path forward.
Small-business owners and freelancers are often one-person operations or have limited staff. They may rely on a single big client for most of their revenue. Unfortunately, even long-term relationships can change on a dime, and you might lose your biggest customer.
In forums across the internet, entrepreneurs lament a sudden loss of their income. Their longtime client hires a new manager and they cut ties, someone goes out of business, a customer dies or they outsource to another country or even move operations in-house.
Things may seem bleak, but there are ways to recover and thrive after losing your biggest customer.
