Information Technology

14 September 2021. The perception of IT support has dramatically improved thanks to the successful response of service desks to the pandemic, lockdowns and working from home. According to new research from the Service Desk Institute (SDI), sponsored by Sunrise Software, 65% of organizations said that the overall business now has a more positive view of IT support, with just 4% seeing a decline in satisfaction. This rose to 72% in public sector organizations, where only 2% say perceptions had worsened.

Emphasizing the importance of keeping organizations operational, 61% of respondents in the research had supported key workers during the crisis, increasing to 83% in the public sector.

London, UK – 02 September 2021. The latest IT & Business Services M&A market report from Hampleton Partners, the international technology mergers and acquisitions advisor, reveals that the wave of M&A interest in IT Services has abated, although valuations are picking up again.

The IT & Business Services sector saw a dip in the number of M&A transactions in the first half of 2020, with 326 deals recorded compared to 437 deals in the second half of 2020.

In the first half of 2021 the trailing 30-month median EBITDA multiple ticked up to 8.9x, while the trailing 30-month revenue multiple maintained a higher than median level at 1.2x.

Manchester, UK – 11th August 2021—Netacea, the bot detection and mitigation specialist, today announced results from a new report that reveals the high price that businesses pay because of bot traffic.

According to survey respondents, automated bots operated by malicious actors cost businesses an average of 3.6% of their annual revenue. For the 25% worst affected businesses, this equates to at least a quarter of a billion dollars ($250 million) every year.

London, UK – 3rd August 2021 – Egress’ 2021 Insider Data Breach Survey has revealed that almost three-quarters (73%) of organizations have suffered data breaches caused by phishing attacks in the last year. Remote work has increased the risk, with over half (53%) of IT leaders reporting an increase in incidents caused by phishing. The research also revealed concerns over future hybrid working, with 50% of IT leaders saying it will make it harder to prevent breaches caused by malicious email attacks.

The survey highlights the human cost of phishing – it found that in almost a quarter (23%) of organizations, employees who were hacked via a phishing email were fired or left voluntarily.

Reading, August 3, 2021 – IGEL, provider of the next-gen edge OS for cloud workspaces, today released the UD Pocket2, a portable USB device with a USB-A and a USB-C connector that enables secure and rapid access from any x86-64 endpoint to managed cloud or VDI workspaces.

Compatible with both legacy and modern devices, the UD Pocket2 is an ideal solution for bring-your-own-device (BYOD) users, staff working from home or organizations that wish to repurpose aging or existing hardware to allow simplified and managed access to the company network or cloud workloads, from anywhere.

The last year was challenging for every business sector, and none more than healthcare which was under enormous pressure to provide care while changing the way many services are delivered. According to data from the 2021 State of Database DevOps report from Redgate Software, the importance of IT in enabling and facilitating that change has been key to success for the healthcare sector, with DevOps adoption, cloud use and cross-platform database development all increasing markedly.

BOSTON, July 27, 2021 -- A new survey of enterprise IT security leaders showed an overwhelming majority--almost 80 percent--believe remote workers are at more risk for phishing attacks now because they're isolated from their organizations' security teams. Despite the significant threat increase, more than 59 percent of respondents felt solutions such as video training (27%), email reminders (20%), and VPNs (12%), were sufficient solutions by themselves to keep organizations safe from what those surveyed said were the biggest security breach fears: damage to brand and reputation, and legal jeopardy.

London, United Kingdom — TM Forum, the industry association driving digital transformation through collaboration, is issuing a call for telecoms software suppliers, service providers and systems integrators to join the next critical phase of its Open Digital Architecture (ODA) initiative focused on delivering cloud native software component specifications to deliver plug-and-play IT and networks.