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37% of Retailers are Confident of Business Growth Within the Next Year Following COVID-19 Fallout

DALLAS, TEXAS, 4th November 2021: RFID specialist, SML RFID, has today announced that it has released part one of its State of Retail in a Post Pandemic Era report, finding that over one third of retailers feel confident in their business’ ability to grow within the next year, but recovery from the pandemic still remains a concern.

The Evolution of the Automation Industry

Innovations in the automation industry, driven by new technology like AI, are transforming how businesses manage repetitive tasks.

Right now, automation can refer to a wide range of technologies — from complex machines like robot arms to relatively simple computer software that automates work like data entry and processing. 

These key trends show how the automation industry is evolving right now, and where the industry is likely to go in the near future.

Survey reveals 75% of UK businesses think that remote workers pose a greater threat than office workers

Phishing attacks are seen as the number one cyber threat

27 October 2021: In a survey of UK cyber security, IT and business professionals commissioned by WatchGuard Technologies, 75% of respondents believe that remote workers pose a greater IT security risk to their business than office workers. This heightened level of threat as most companies return to a mix of home and office working post pandemic, contributes to the massive 83% of respondents who feel that cyber attacks on their business will increase over the next 12 months.

Half of enterprises cannot trust their CRM data for a single source of truth on customers

SAN FRANCISCO — October 26, 2021 — Half of large enterprises worldwide (47%) feel they cannot rely on their CRM data to provide a single source of truth regarding customer data, according to the State of Enterprise CRM Data Management: 2021 study released today.

Commissioned by Odaseva, the number one enterprise data platform for Salesforce, the study reveals that high expectations for actionable insights from CRM data are rarely being met.

Forsta Receives 2021 Customer Experience Innovation Award from CUSTOMER Magazine

B2B company honoured for the 13th consecutive year for improving customer experience and insights technology 

NEW YORK, OSLO, Norway and LONDON, October 26, 2021 — Forsta, the leading Customer Experience and Research Technology company created by the merger of Confirmit, FocusVision and Dapresy, announced today that TMC, a global, integrated media company, has named the Forsta Platform as a 2021 Customer Experience Innovation Award winner, presented by TMC’s CUSTOMER magazine.

The 2021 Customer Experience Innovation Award recognises best-in-class companies setting the standard in delivering exceptional customer experiences through all channels.

Wolters Kluwer Named Finalist in Best Place to Work in IT category at BCS & Computing UK IT Industry Awards 2021

26 October 2021, Kingston Upon Thames: Wolters Kluwer Tax & Accounting UK has been shortlisted in the ‘Best Place to Work in IT’ category at the BCS/Computing UK IT Industry Awards 2021.

Wolters Kluwer is a leading company in the development of software solutions, information and services for advisors and companies. The shortlisting celebrates the company’s people-centric focus that strives for an inclusive company culture.         

The BCS/Computing UK IT Industry Awards 2021 are a platform for the entire IT profession to celebrate best practice, innovation, and excellence.