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Westcon-Comstor wins best UK apprenticeship scheme for the third time

3 years ago By Real Wire

Judges of the CRN Sales and Marketing Awards praised Westcon-Comstor’s dedication to nurturing the next generation of tech leaders

LONDON, UK – 19 July 2022 – Westcon-Comstor, the global technology provider and specialist distributor, celebrated a new win at the CRN’s Sales and Marketing Awards 2022, taking home ‘best graduate and/or apprentice scheme’ award for the third year. Launched in 2017 as a direct response to the IT industry’s skills gap, Westcon-Comstor’s apprenticeship scheme has gone from strength to strength, with 76% of apprentices being offered roles within the company in the UK.

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5 Technologies to Boost Your Customer Experience

3 years ago By Eleanor Hecks

The thing that makes you stand out from competitors is the experience you provide your customers. Fortunately, more and more technology is making it easier than ever before to offer a positive customer experience (CX) to your clients. You don’t have to reinvent the wheel. 

Simply tap into the power of new advances in big tech. Some tech products may be fairly expensive when they first release but drop in price later. Know your budget limits for new items and wait for a deal before adopting them. 

Peak season staff squeeze: 44% of retail leaders fear they don’t have enough staff to cope with next ecommerce rush

3 years ago By Real Wire

London, 18th July, 2022: 44% of retail leaders say they don’t have enough staff to support the upcoming peak season, and need to staff up. That’s according to new data from Delivery Experience Platform Sorted, which found that retail customer service and operations managers believe they are understaffed for the upcoming ecommerce rush, with 52% fearing service levels will drop as a result.

New research: Fashion shoppers’ post-purchase selfies are key to cutting the rising volume of online returns

3 years ago By Real Wire

61% of US and UK consumers say seeing visual user-generated content (UGC) from other customers can reduce the growing number of fashion ecommerce returns which is hitting retailers’ profitability and sustainability goals. And around half of consumers now accept that returning online fashion purchases is bad for the environment

Infovista announces availability of Ativa™ Automated Assurance and Operations suite with catalog of use case-based solutions

3 years ago By Real Wire

Cloud-native by design, Ativa™ suite enables CSPs and enterprises to automate 5G slicing operations, IoT, voice, broadband, enterprise services across digital experiences, apps, services, networks and infrastructure

customer mapping experience

Does Your Customer Experience Strategy Need Work?

3 years ago By Eleanor Hecks

A CX (customer experience) strategy is needed to gain a competitive advantage. These days, customers care more about the service than the price or the product itself. In fact, it’s becoming one of the highest key brand differentiators for companies. 

Positive experiences build customer loyalty, retain more customers and turn buyers into brand advocates. Yet, every interaction at each touchpoint must create a good experience.

Therefore, if you have a CX strategy but think you need to improve it, understanding your audience first is key. 

Redgate survey identifies key database monitoring challenges businesses should focus on in fast-growing Financial Services sector

3 years ago By Real Wire

A sector analysis of the results from a major database monitoring survey has revealed how and why the growth, complexity, and management of database estates in Financial Services is different to other industry sectors. The results clarify the areas businesses in the sector should consider when including their database estates in digital transformation initiatives.

The global monitoring survey of 2,500 IT professionals and C-level executives was undertaken by Redgate in 2021 to discover the scenarios and challenges organizations face when monitoring their database estates. The large number of responses also provided the opportunity to dig a little deeper and compare the similarities and differences across industry sectors.

Catalogic Software Introduces Newest Version of DPX with Proactive Ransomware Protection

3 years ago By Real Wire

DPX 4.8.1 includes GuardMode for greater cyber-resiliency and DPX vPlus providing data protection for Microsoft 365 and open virtualization platforms.

Woodcliff Lake, NJ — July 12, 2022 — Catalogic Software, a leading provider of smart data protection solutions, today announced the release and general availability of the newest version of Catalogic DPX, the company’s enterprise data protection software. DPX 4.8.1 introduces GuardMode, a feature providing early detection of ransomware and DPX vPlus, cloud data protection for Microsoft 365 and other open virtualization platforms.

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