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70% of European IT decision-makers see Brexit as a business opportunity

8 years ago By Real Wire

London, UK, 6th November 2017 - Interoute, the global cloud and network provider, has revealed new survey results showing almost two-thirds (63 per cent) of businesses across Europe are anticipating high growth in the year ahead. Reassuringly despite its turbulent outlook, the UK was only slightly behind the European average at 61 per cent. As the political climate presents opportunities for those countries and companies that can move at pace, on average 70 per cent believed Britain leaving the EU was an opportunity for their company.

Perforce Helix Plugin for Microsoft Visual Studio Provides Tighter Integration for Developers

8 years ago By Real Wire

Minneapolis, Minn., Nov. 2, 2017 - Perforce Software, a provider of solutions to enterprise teams requiring productivity, visibility, and scale along the development lifecycle, today announced that it has released the latest version of its Helix Plugin for Microsoft Visual Studio (P4VS). This version includes major usability enhancements that take advantage of Microsoft’s new extensibility hooks for source control providers to offer users tighter integration in their IDE. P4VS 2017.2, the second Perforce release for Visual Studio 2017 this year, makes it even easier for developers on Helix Core to connect their repositories in Visual Studio.

UK customer experience worsening as social media performance slumps

8 years ago By Real Wire

Reading, 1 November 2017, UK brands are struggling to cope with a rising volume of queries and growing consumer expectations, according to the Eptica Multichannel Customer Conversation Study, which was released today. The 100 UK companies surveyed could only answer 44% of routine questions asked on the web, email, Twitter and Facebook, down from 49% in 2016.

70% of Contact Centers Require Customers to Read Sensitive Data Aloud, Increasing Security Risks

8 years ago By Real Wire

Boston – Oct. 30, 2017 – A new survey of contact center agents conducted by Semafone reveals the dire state of contact center data security. Drawing responses from more than 500 agents across industries around the globe, the survey shows that a concerning number of contact centers rely on outdated, risky practices for customer interaction, data collection and fraud prevention. This exposes organizations to inside and outside security threats, and puts sensitive customer information at risk for brand-damaging data breaches.

AllClear ID Named a Leader in Customer Data Breach Notification and Response Services Report

8 years ago By Real Wire

AUSTIN, TX – October 30, 2017 – AllClear ID, the industry leader in customer data breach notification and response, today announced it was recognized as a “Leader” in The Forrester Wave™: Customer Data Breach Notification And Response Services, Q4 2017 report by Forrester Research, Inc. AllClear ID is one of two Leaders recognized in the report.

Forrester Research, Inc. determines the ranking based on 18 criteria evaluating each provider’s current offering, strategy, and market presence. The report states that AllClear ID’s “core business is customer breach notification and response services…[and] puts a heavy emphasis on prevention and planning.”

Man choosing social media platforms - Photo by Gerd Altmann via Pixabay - CC0 Creative Commons

Building A Successful B2B Social Media Marketing Campaign

8 years ago By Guest Author

If you are asked to think about a page/profile that is very successful on social media, you will hardly think of a Business to Business (B2B) company. This is because Business to Customer (B2C) companies have understood much more quickly the importance of this medium as a digital marketing strategy and dominated the market. But it is foolish to think that social networking is only about talking to end consumers.

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