White paper presents new metrics for measuring, improving digitization efforts
ZURICH, SWITZERLAND, 24.09.2020 – For years, companies have sought to digitize the customer experience. But what exactly does such digital transformation entail? And how can companies measure its impact on customer sentiment? SANDSIV, makers of sandsiv+, the world’s most advanced customer-intelligence software platform, discuss these questions and provide some compelling answers in a white paper written by Federico Cesconi and Gian Paolo Franzoni.