Devin Partida is the Editor-in-Chief of ReHack.com, and is especially interested in writing about IT and BizTech. Devin's work has been featured on AT&T, Forbes and Nasdaq.
Before social media became the driving force it is today, customer service relied on telephone call centers and in-person interactions. Online companies utilized email to solve minor issues. With retail growing toward a more global platform, finding ways to better engage customers and improve their overall experience became more important.
Many people think customer relationship management (CRM) tools are primarily used by sales professionals. However, these products can also improve client experiences by giving personnel more insights into behaviors, preferences and pain points. Perception changes that position CRM software as a customer experience driver can help those in people-oriented roles get better results and become more productive.
Many small-business owners are considering how cloud computing could help them strengthen their internal operations, reach new customers and more. What are some specific advantages of adopting such technologies?
Cloud products allow business owners to handle key parts of their operations more efficiently. Whether someone needs to update a client list or find a specific document, cloud computing tools let them do so in minutes.
Biometrics are an increasingly common part of everyday IT functions. Facial or fingerprint scans offer a streamlined, reliable way to secure access to sensitive systems or bolster multi-factor authentication (MFA) practices, but they’re not without their controversies.
As cybercrime and digital privacy concerns have risen, the use of biometrics in the workplace can face scrutiny. Employers and IT managers should consider the potential drawbacks and create a formal plan to address them before implementing any biometric security measure.
Creating accessible and inclusive workplaces is essential for modern businesses aiming to thrive in a competitive industry. Prioritizing this aspect ensures employees of all abilities can fully participate, contributing their unique skills and perspectives. This commitment fosters innovation by encouraging diverse approaches to problem-solving.
Inclusive workplaces boost team satisfaction by creating environments where everyone feels valued and supported. Embracing usability can position organizations as forward-thinking, ethical and ready to meet the needs of a dynamic workforce.
Mobile apps offer another way to engage donors and remind them a nonprofit needs their contributions to thrive. Watching technology combine with philanthropy is thrilling. Nonprofits have struggled over the years to attract and retain donors, but tapping into app technology improves the odds.
Nonprofits are already using mobile app technology to build relationships with the people they serve and those who believe in their causes. Knowing mobile apps can drive success and implementing them for success are two different things. Many factors come into play, such as what type of device people use, how the app functions and what the organization should offer through the app.
Modern businesses cannot survive for long when relying on a single sales channel. In today’s hyper-competitive environment, organizations must coordinate their efforts across in-person, e-commerce and social media platforms to stay afloat. However, doing so effectively can be challenging.
Today’s businesses face the constant threat of scams, costing them resources and dipping into profits every year — the average cost of a data breach was $4.88 million in 2024. While smaller organizations may see less of an impact, the costs can still add up. Having a plan in place reduces the expense and gets the business back up and running quickly so it doesn't suffer from lost business.
It only takes one significant change to derail an entire department, throwing communication into chaos and causing unplanned downtime. How can business professionals make their teams resilient to change? While no one-size-fits-all solution exists, there are several proven strategies they may find helpful.
Artificial Intelligence (AI) in customer service and personalization has completely transformed how businesses connect with their audience. With tools like machine learning and natural language processing (NLP), companies can now analyze large amounts of data to create tailored experiences that feel more personal and relevant.
Whether through AI-powered chatbots offering instant support or recommendation engines suggesting products based on past behavior, AI helps meet customer expectations in real time. Personalized experiences keep them engaged, satisfied and loyal, which drives business growth and improves consumer relationships.
Businesses with multiple departments often have a diverse mix of employees with different backgrounds and various perspectives. Conflicts are more likely to happen when people communicate in different ways or fail to understand where the other person is coming from.
Leadership can implement practices to avoid many misunderstandings, but occasional tension will still occur. Knowing the best strategies to try to stop conflict before it starts and manage it when it does can keep the team moving forward and a company’s culture thriving.
Before social media became the driving force it is today, customer service relied on telephone call centers and in-person interactions. Online companies utilized email to solve minor issues. With retail growing toward a more global platform, finding ways to better engage customers and improve their overall experience became more important.
Many people think customer relationship management (CRM) tools are primarily used by sales professionals. However, these products can also improve client experiences by giving personnel more insights into behaviors, preferences and pain points. Perception changes that position CRM software as a customer experience driver can help those in people-oriented roles get better results and become more productive.
