There are new operational realities for enterprises, given the current uncertainties, making “automation at scale” critical for creating frictionless customer and employee experiences. Yet many initiatives have so far focused only on automating distinct processes.
24 November 2020: Researchers in WatchGuard Technologies’ Threat Lab are predicting that automation will play a major role in shaping cyber security attack and defense activities in 2021. Traditionally a high-investment, high-return targeted attack, WatchGuard predicts that automation tools will replace manual techniques to help cyber criminals launch spear phishing campaigns at record volumes, by harvesting victim-specific data from social media sites and company web pages. And as society continues to grapple with the impact of COVID-19, it is likely that these automated spear phishing attacks will prey on fears around the pandemic, politics and the economy.
Gartner calls ‘hyperautomation’ the most important of the top 10 strategic technology trends for 2020. Is it worth the hype? The short answer is, “Yes.”
As 2020 has unfolded, digital disruption has had many organizations feeling the pressure to innovate to streamline internal operations and customer-facing experiences more quickly. However, as organizations look to drive innovation by transforming business processes, they often run into roadblocks or are uncertain of where to begin.
Machine learning (ML) allows computers to turn hard data into applications that enhance productivity and efficiency. As computers have gotten smarter, they've begun to think more logically and in ways similar to the human brain. Programmers now teach machines to rationalize and come up with solutions to complex problems — tasks that only the human brain could accomplish before now.
London, UK – 18 February 2020. The latest Autotech M&A market report from Hampleton Partners, the international technology mergers and acquisitions advisor, reveals that there is still everything to play for in the race towards the vehicle of the future, as some acquirers bet on the short-term opportunity of electric vehicle (EV) technology, while others favour the more ambitious, long-term developments in autonomous vehicle (AV) tech.
Modern enterprises are seeking to achieve greater levels of operational efficiencies by leveraging robotic process automation (RPA) and process transformation technologies. Despite all the work they are doing to automate and improve business processes, many implementations stall or stop dead in their tracks due to the complexity of the organisation’s data and unstructured documents. 60 percent of business processes contain some sort of unstructured data. Unstructured data can be PDFs, videos, photos, emails, websites, or any other format that’s not easily searchable.
31 October 2019: New research into job-seeker attitudes to digitization, automation and AI in the recruitment process has revealed how job-seekers are cheating recruitment technology platforms, to better their chances of landing a job. Seven in ten (67%) job seekers admitted to deliberately using optimization strategies to improve their chances of getting a job.
The study, Hiring Humans vs. Recruitment Robots, by recruitment software provider TribePad canvassed the views of over 1,000 employees and job seekers in the UK. The findings revealed a worrying trend: as technology continues to permeate the recruitment and HR industry, job-seekers are looking for ways to game the system.
DALLAS – September 17, 2019 – FireMon sets the stage to help customers now achieve what they thought was not possible. Today, FireMon announces a new approach to security process automation designed to take the traditional market for Network Security Policy Management (NSPM) solutions to the next level.
As innovation drives business revenue, security leaders are often forced to choose between secure practices and enabling innovation, despite the potential risk. FireMon rejects the tradeoff between business priorities and protecting the organization. Customers should be able to innovate in a secure manner without sacrificing either variable.
San Francisco: 6th June 2019: A new survey has shown that 88% of companies believe ‘self-service’ will be the fastest growing channel in customer service by 2021.
The State of Native Customer Experience Report, revealed today at Unbabel’s Customer Centric Conference 2019, details the opinions of senior executives surveyed at global companies (including several Fortune 500 organizations), regarding their worldwide multilingual customer support operations across the technology, retail, travel, finance, business services and entertainment sectors.
TV show host Marie Kondo is hard not to like. As the planet’s foremost tidying expert, she gracefully applies her KonMari Method to rid lives of clutter and create happier existences from clarity. When it comes to technology, marketing and digital companies could use her. Today, there are thousands of marketing solutions, and at times, any agency, web dev or design shop can feel as if they own them all.
This, in the words of Ms. Kondo, does not “spark joy.”
