Marketing

Content Strategy, Marketing, Outreach Strategy, Experience Management, Customer Experience, User Experience, Social Networks

From Concept to Consumer: Unveiling the Journey of Custom Packaging

Custom packaging improves sales and product reception. Having a plan from the moment your design team starts brainstorming until the item reaches stores creates a cohesive experience. Consumers will respond better to the finished product when you put them first throughout the conceptualization.

Missing a step along the way can reduce the effectiveness of your product launch. For the packaging to fire on all cylinders, such as branding, product placement and grabbing attention, designers must consider everything from audience demographics to rival products. Having a blueprint for the various steps from concept to completion helps ensure success. 

5 Telltale Signs a Brand Lacks Emotional Intelligence … and Why Consumers Care

A 2023 Emotional Intelligence Market study citing “heavy growth” of $49.93 billion USD by 2027 exemplifies the extent to which mastering “EQ” versus IQ is taking brands to exciting new levels of success … and why not embracing EQ can result in extreme opportunity loss or, far worse, be an outright brand buster. This as today’s highly discriminating and demanding marketplace is seemingly rife with substitutable solutions.

New Research Finds Positive Customer Experience Is Impacted by Biophilia

Businesses are constantly seeking ways to create a positive customer experience. One of the latest approaches gaining momentum is the incorporation of biophilia, our innate connection to nature. Recent research has shed light on the significant impact that biophilic design can have on customers’ overall experience.

As a business owner, you may be curious about how to implement this concept to create a more engaging and enjoyable environment for your customers. Discover the latest research findings and practical applications of biophilic design principles so you can make your business flourish.

Blind marketing: 64% of eCommerce marketers fail to measure customer engagement

  • Over half of marketers say measuring customer engagement metrics are important, but marketers lack resources to measure them regularly
  • SALESmanago CMO calls for marketers to show customers some love this Valentine’s Day

Kraków, Poland; 13th February 2023: 64% of eCommerce marketers haven’t measured their customer engagement processes in the past month, and nearly one fifth (17%) have never measured them at all.

Signed, sealed, not delivered: 73% of customers lose faith as cost-of-living crisis sees porch poacher problem

London, 18th January 2023: 73% of consumers think more parcels are going missing since the cost-of-living crisis, with the UK potentially seeing a porch poacher phenomenon. That’s according to new data from Delivery Experience Platform Sorted, which found that consumers are losing trust that online deliveries will arrive on time – if at all – amidst the current chaotic climate.

Delivery drama: delays, damages, and doubt

The survey, consisting of 1,000 UK consumers, found that 63% have experienced a delayed order in the past six months, while over two fifths experienced a delay of more than two weeks.

How Analytic Technology Is Improving Shopping Experience

E-commerce grows more competitive every year as additional retailers–big and small-enter the online shopping sphere and have a presence online. All the noise means consumers may not stay on your site long if it isn’t geared 100% to meet their expectations. There’s a competitor right around the proverbial cyber corner just waiting to take your place.

Enter analytic technology, which helps figure out what people’s shopping habits are and what they most need from your site. If you can create an engaging shopping experience that meets customer expectations, the chances they’ll buy from you are much higher than if you just throw a site up and hope for the best. 

9 Actionable Strategies to Build an Effective Customer Journey Map

What is a Customer Journey Map?

The customer journey map helps organizations gain insight into where customers may face an obstacle, less satisfaction, misunderstandings, and other issues. It is a visual representation of various customer experiences and actions they take toward a business. With the help of this visual element, companies as well as startups can track the exact customer process for themselves and take the necessary steps to make better changes. It is a great way to connect with audience groups as it can help startups’ longevity and revenue.

Rising anxiety amongst homebuyers as banks fail to meet customer call needs

London, 7 November 2022 - Infinity, the global call intelligence and speech analytics platform, can today reveal that it has seen a significant spike in calls to financial service institution using its platform in relation to UK interest rates soaring.

During the week of 25th September, following Kwasi Kwarteng’s mini budget, Infinity’s data shows there was a 20% increase in calls from anxious customers looking for vital information about their finances.

How to Improve Employee Experience Management Within Your Supply Chain

Whether you’re a locally operating small supply chain or international, high-level employee experience is the most important thing to boost your bottom line. When you drastically improve your employee experiences, you get less turnover, fewer absences and greater profitability.

Supply chain management’s essential role is to maintain productivity. But given the nature of this field, employee experience is a major challenge for managers in supply chains. However, providing a better employee experience can help you boost their morale and generate long-term revenue.

Here’s a closer look at some of the main obstacles to employee experience.

Nosto named Elite Partner by Klaviyo as part of their newly-announced technology partner program

Nosto, already a best-in-class personalization provider in the Klaviyo ecosystem, achieves Elite Partner status as the two companies continue to grow their relationship and help brands build powerful, personalized online experiences

New York, October 11, 2022—Nosto, the leading Commerce Experience Platform (CXP), has been named an Elite Partner by unified customer platform, Klaviyo.

The recently launched technology partner program by Klaviyo differentiates partner status between ‘Verified’ and ‘Elite’, and aims to recognize close partner collaboration and further elevate the shared work achieved within their ecosystem.