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8 Metrics to Measure and Improve Customer Experience Optimization

Customer experience is tricky, but you can clear the way to success with the right metrics. Zero in on the essentials — like customer satisfaction and churn rates — to discover how likely buyers are to return or spread the word about your business. By understanding these key performance indicators (KPIs), you can find key strategies to take your customer experience to the next level.

Drupal 10 and the socPub Family of Websites

During the past seven days I've been upgrading our websites from Drupal 9 to Drupal 10. There are four of them which includes socPub, CMS Report, INFOTECH Pub, and After Work Pub. While one is never quite done with the work, we're quickly moving from the upgrade back to the maintenance phase of these website. As the dust settles down it will soon be time to start focusing on the content and presence of these websites.

AI Adoption Angst: 9 Ways Leaders Are Suffering Inadequate Implementation

In today's fast-paced and technology-driven world, Artificial Intelligence (AI) has emerged as a transformative force that holds the potential to revolutionize the way we work, make decisions and interact with technology. AI promises greater efficiency, data-driven insights, and enhanced productivity, making it a valuable tool for businesses across various industries. Yet, despite the promises of this cutting-edge technology, many leaders find themselves grappling with the challenges of effectively implementing AI in the workplace.

Imply Introduces a Developer Center for Analytics and Application Innovation

Burlingame, CA - October 31, 2023 Imply, the company founded by the original creators of Apache Druid, is excited to announce the launch of its Developer Center. This one-of-a-kind hub is designed for developers, engineers, and architects and is aimed at accelerating the development of real-time analytics applications.

Moving to Drupal 10 in November

With support for Drupal 9 fast coming to a close, we'll be upgrading our various websites to Drupal 10 in the month of November. In April 2006, I chose Drupal to build this site, originally known only as CMS Report, with a beta version of Drupal 4.7.  Along the way, except for a detour in the 2010s when we relied on the Agility CMS for a few years, Drupal has been our content management system of choice.

Bryan Ruby: Out with the Old, In with the New

This past month I replaced a line of Hi-Fi speakers I've listened to and enjoyed for the past 20 years with a pair of new floor speakers from Klipsch. It's an acknowledgment that my hearing and tastes have changed and it's time to listen to my music through a new stereo system. This recognition of needing to do things differently has become a common theme for me lately. I'm finding the old ways aren't working and perhaps joy can be found again by doing something new. With this theme on change, instead of blogging only when I'm inspired by great ideas or events, I decided to blog every few days as I take part in the 100 Days to Offload challenge.