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Eptica Infographic: The Changing Face of Chat

Infographic: Brands Failing to Deliver on Chat Customer Experience

9 years ago By Real Wire

Reading, UK – Consumers increasingly want to use chat for customer service – but companies are failing to meet their changing expectations. Nearly three quarters (72%) of consumers say a good chat experience will make them more loyal – however only 15% say they are always happy with the service they receive. These are amongst the headline findings of the Eptica 2017 UK Chat Study, released today.

65% of consumers say they are happier using chat now compared to five years ago, but 69% complain of having to wait in queues, agents that don’t have access to the right information (60%) and being forced to repeat themselves multiple times (54%). Just 16% feel they get a personalized experience.

Redgate introduces SQL Graph support for industry-leading tool

9 years ago By Real Wire

Redgate, the Cambridge UK software company known for its database development tools, has released a new version of SQL Compare which supports graph databases in SQL Server. SQL Compare is already the leading SQL Server database comparison tool and the latest release reflects the increasing interest in graph databases among SQL Server users.

The Release Candidate 2 version of SQL Server 2017, for example, includes new graph database capabilities for modeling many-to-many relationships. SQL Compare v13 fully supports this and allows users to compare and deploy databases which include both graph and relational tables.

New Line of Database Optimization Products from DataCore Software Targets High-velocity Transaction Processing and Real-time Analytics

9 years ago By Real Wire

First in Series, MaxParallel™ for Microsoft® SQL Server, Shortens the Time to Process Transactions, Generate Reports and Analyze Trends 

READING, UK., September 26, 2017 – Today at Microsoft Ignite, DataCore Software launches the first of its new line of database optimization products for high-velocity transaction processing and real-time analytics. MaxParallel for SQL Server is available now in the Azure Marketplace as well as through DataCore-authorized partners around the globe. The plug-and-play product supports SQL Server 2016, 2014, 2012 and 2008 running on-premises and in the cloud.

Fast-Loading AMP Pages Dominate Google’s First Page Results for Media and News Searches

9 years ago By Real Wire

San Mateo, September 26, 2017 - News and information publishers who enable fast-loading Accelerated Mobile Pages (AMP)[1] for Google searches now overwhelmingly top mobile search results, suggesting holdouts are increasingly likely to lose readership and advertising revenue, new Searchmetrics research finds.

Archive2Azure by Archive360 Adds Support for Microsoft Cognitive & Media Services and Azure Archival

9 years ago By Bryan Ruby

Archive360, a leading provider of data migration and management solutions for the Microsoft cloud, today announced Archive2Azure’s day-one support for Microsoft Azure Cognitive & Media Services and Microsoft’s new Azure Archival storage tier. With the goal of eliminating time consuming, manual indexing of audio and video files frequently stored in SharePoint Online, OneDrive and Azure, Archive2Azure now expands on Microsoft machine learning capabilities for more intelligent and automated audio and video indexing, search, translation and transcription.

Social Media Game

Few Essential Tips That Will Help You Ace Your Social Media Game

9 years ago By Isabella Rossellinee

Hardly anyone guessed that social media platforms would prove to be one of best places for marketing. As conceptualized by the founders, social media networks were meant to be the venues for social interaction; however, with the passage of time, these networks have proven to be the popular marketplaces for almost all types of businesses. If your company or business is yet to make an impact on social engagement, it is time to keep pace with the times and plunge to social media marketing with no further delay.

Global Vodafone Survey Shows Strong Cyber Security Helps Businesses To Grow

9 years ago By Real Wire

A new cyber security report from Vodafone, Cyber Security: The Innovation Accelerator, highlights a strong link between how cyber security is used and business success, with 86 per cent of high-growth companies[1] seeing information security as an enabler of new business opportunities, rather than simply a means of defense. 

The research showed a number of perceived benefits that strong cyber security can bring to the relationship between an organization and its customers:

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