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There are new operational realities for enterprises, given the current uncertainties, making “automation at scale” critical for creating frictionless customer and employee experiences. Yet many initiatives have so far focused only on automating distinct processes.

24 November 2020: Researchers in WatchGuard Technologies’ Threat Lab are predicting that automation will play a major role in shaping cyber security attack and defense activities in 2021. Traditionally a high-investment, high-return targeted attack, WatchGuard predicts that automation tools will replace manual techniques to help cyber criminals launch spear phishing campaigns at record volumes, by harvesting victim-specific data from social media sites and company web pages. And as society continues to grapple with the impact of COVID-19, it is likely that these automated spear phishing attacks will prey on fears around the pandemic, politics and the economy.

19 November, 2020 – London, UK: Brands will waste 99.9% of digital advertising spend on digital banners, this is according to the findings of an independent report published by business messaging intelligence experts, Mobilesquared. This highlights the extremely poor return on investment achieved by digital banner advertising today—for every $1 million invested, just 0.1%, or $1,000 derives value for brands, resulting in $999,000 being wasted by brands. Left unchecked, brands failing to divert budget to more impactful digital platforms, such as mobile operator-owned messaging platform RCS (Rich Communication Services), stand to waste a staggering $917.2 billion on digital banner advertising by 2028.