socPub

December 2019

Contexta360 research finds Speech Analytics is not yet reaching full potential in UK Contact Centres

5 years ago By Real Wire
London, UK- 12th December, 2019: Contexta360, a leading speech analytics, AI and conversational computing company, today released the results of research into the deployment and use of speech and chat interaction analytics in UK contact centres and the view of voice calls as a customer support channel. The survey polled 250 UK-based contact centre managers and found that although 92% have some form of speech analytics solution in place, a high proportion (43%) have deployed it in the past 12 months.

OKI’s C844dnw A3 Colour Printer Receives Two Prestigious Retail Industry Awards

5 years ago By Real Wire
Egham, 12th December 2019 – OKI Europe’s award-winning OKI C844dnw may be the smallest A3 colour printer on the market but it’s making a big impact in the retail industry, garnering two prestigious awards — a Golden Innovation FMCG & Retail 2019 Award and the RetailShow’s Trade Innovation 2019 Award. The Golden FMCG & Retail Awards recognise the most innovative solutions and products in the retail sector. Winners are evaluated through an online poll of consumers and a board of jurors.
Content Marketing Mistakes To Avoid in 2020

20 Common Content Marketing Mistakes To Avoid in 2020

5 years ago By Kimberly Grimms

What's your content marketing strategy for 2020? Will there be white papers and long-form videos, case studies, and podcasts? Before you get busy, take stock of possible mistakes you may have committed in 2019 and learn to avoid them by 2020. 

Content marketing mistakes may range from something as significant as posting a distasteful ad to something minor such as failing to repurpose content. Either way, you should avoid or stop committing the following common content marketing mistakes:

Equifax Breach Vulnerability Surfaces as Top Network Attack

5 years ago By Real Wire

11 December 2019 – New research from WatchGuard Technologies shows that amid significant increases in both malware and network attacks, multiple Apache Struts vulnerabilities – including one used in the devastating Equifax data breach – appeared for the first time on WatchGuard’s list of most popular network attacks in Q3 2019. The Internet Security Report for Q3 2019 also highlights a major rise in zero day malware detections and, increasing use of Microsoft Office exploits and legitimate penetration testing tools.

EnterpriseDB Announces Postgres Platform 12; Extends Leading Open Source Database

5 years ago By Real Wire

BEDFORD, Mass., December 10, 2019 – EnterpriseDB, the enterprise Postgres company, today announced the worldwide general availability of its EDB Postgres Platform 12. This new version includes updates to the company’s flagship database management system (DBMS) and tools. These deliver scalability, high availability and disaster recovery that build on the capabilities of PostgreSQL 12 required for enterprises.

IGEL Expands Endpoint Security Capabilities to Enable a Complete “Chain of Trust”

5 years ago By Real Wire

The latest version of IGEL OS Workspace Edition offers advanced security features including signed OS partitions for expanded system-wide authentication

Reading, UK. Dec. 10, 2019 – IGEL, provider of the next-gen edge OS for cloud workspaces, today introduced IGEL OS Workspace Edition, version 11.03. This latest version of IGEL OS features advanced security capabilities, including signed OS partitions, that are designed to extend IGEL’s secure “chain of trust” all the way to the device processor level.

What surprises will emerge in the fourth annual State of Database DevOps Survey?

5 years ago By Real Wire

Cambridge UK, Tuesday, 10 December – Kendra Little, DevOps Advocate at Redgate Software, today urged database professionals to participate in the fourth annual State of Database DevOps Survey. The largest of its kind, the authoritative survey was first conducted in 2016 and the results, announced in January 2017, revealed some surprising facts that helped to shape the understanding and future of database development.

It showed, for example, that 75% of developers work across both applications and databases, highlighting a requirement for cross-platform database development tools to enable developers to work with their favored IDE.

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