Study: 85% of IT professionals think their organization's primary IT vendor can improve its service
Customer service is king for IT decision-makers when it comes to the key checklist of what they look for in an IT vendor, according to a new study by Cogeco Peer 1, a global provider of enterprise IT products and services.
The vast majority of respondents (85%) believe that their organization’s most prominent current IT vendor can improve its service, with only 14% stating that they are satisfied with the current service they receive.
Furthermore, over seven in ten respondents stated that cost (75%) or service (71%) are in their top three factors that matter the most to their organization when looking for an IT vendor, with around a quarter (22%) saying that service is the most important factor.