“The only thing constant is change.” The ancient Greek philosopher Heraclitus spoke these wise words long ago – but little did he know they would ring truer today than ever before.
Change – disruptive change, to be exact – has become so pervasive that we’ve come to expect it. In fact, it seems to be the one thing we can count on in these uncertain times. But that doesn’t mean it’s predictable.
London, July 21 2022 – Kofax®, a leading supplier of Intelligent Automation software for digital workflow transformation, today announces the winners of its 2022 Customer Excellence Awards at Kofax Accelerate, the company's annual virtual customer event. Customers who received awards are honored for their stand-out achievements with Kofax products, and for demonstrating the ability to Work Like Tomorrow™ – today. Nominations were submitted for recognition across award categories for the Americas, EMEA and APAC regions:
New research by Databarracks has shown that 38% of organizations reported cyber attack and internal breaches as a cause of data loss in 2022.
The findings come from the annual Data Health Check, a survey of 400 IT decision makers. This year’s survey focused on themes of Ransomware, Cyber, Backup, Disaster Recovery and Business Continuity.
The thing that makes you stand out from competitors is the experience you provide your customers. Fortunately, more and more technology is making it easier than ever before to offer a positive customer experience (CX) to your clients. You don’t have to reinvent the wheel.
Simply tap into the power of new advances in big tech. Some tech products may be fairly expensive when they first release but drop in price later. Know your budget limits for new items and wait for a deal before adopting them.
London, 18th July, 2022: 44% of retail leaders say they don’t have enough staff to support the upcoming peak season, and need to staff up. That’s according to new data from Delivery Experience Platform Sorted, which found that retail customer service and operations managers believe they are understaffed for the upcoming ecommerce rush, with 52% fearing service levels will drop as a result.
A CX (customer experience) strategy is needed to gain a competitive advantage. These days, customers care more about the service than the price or the product itself. In fact, it’s becoming one of the highest key brand differentiators for companies.
Positive experiences build customer loyalty, retain more customers and turn buyers into brand advocates. Yet, every interaction at each touchpoint must create a good experience.
Therefore, if you have a CX strategy but think you need to improve it, understanding your audience first is key.
London, UK; Monday 11 July: The majority of employees wish their working space is quieter than it is now. That’s according to a poll by IRIS Clarity, the AI-powered voice isolation app, which surveyed UK and US respondents on their attitudes towards office noise.
Seventy-one percent of respondents wish their working space was quieter than it is now. This is more prevalent in the UK (79%) compared to in the US (63%).
On the heels of its artificial intelligence (AI), Metaverse and interactive 3D virtual employee training and simulation deployments, global leadership development and training company Fierce, Inc. is again changing the way people communicate with each other. This time via the visionary company’s new “Pulse” app poised to refine—and redefine—workplace culture, while also notably boosting bottom lines. With the ability to demonstrate double-digit reductions in stress and anxiety, as well as improved resilience levels, Pulse is designed to address the stressors today’s pressure-laden business climate is causing on industry’s collective staff psyche.
