IT support staff recovering from busy summer thanks to lost devices and remote vacation work
Chessington, Surrey, 5th September 2017 - While summer might have been the holiday season for many people, the rise of mobile devices and remote working is putting an increasing strain on IT service desks, according to research from Sunrise Software, a leading supplier of IT service management (ITSM) solutions. 67% of respondents in the Sunrise Mobile and Summer Service Desk Survey 2017 said their workloads had increased since the widespread adoption of mobile devices, with 27% saying it had increased by a quarter or more.