New York, NY: 29 January 2018: The State of CX survey, run by Confirmit and Engage Business Media, has revealed that customer experience (CX ) professionals are right to put ROI, data integration and executive buy-in top of the CX "wish list" for 2018.

The research found that despite increasing recognition of the importance of taking a customer-centric approach to business and investment in CX programs, ROI is the biggest area of failure with only 20% of companies scoring 9 - 10 for seeing a ROI, and 14% scoring 0-2.

Your brand identity matters a lot to your business if you are to succeed in online business. There is so much to protect which includes your business name, brand reputation, domain name among other elements that make your business. Unfortunately, your business is faced with a lot of threats that one might wonder if it is worth doing business online at all. Cyber squatting, intellectual property theft, domain hijacking, hacking are some of the few things you will have to worry about. Identity thieves have become more organized and might even be hard to spot them out.

London – January 24 2018 – The world’s top app stores are hosting 661 blacklisted Bitcoin apps which leave users open to hackers, a new investigation by digital threat management leader RiskIQ today reveals.

RiskIQ analysed 18,408 apps across 20 App stores - including Apple, Google Play, SameAPK and APKPlz.

Monitoring 10 of the popular Bitcoin Exchanges in the app title, it found a staggering 661 to be blacklisted by official cyber security vendors (3.6% of total) - but still available for download by users. 

The top stores guilty of hosting these potentially dangerous apps were Google Play (272), ApkFiles (54) and 9Apps (52). 

There is such a buzz about social media that often old tried and tested method like email are overlooked. While it is easy to label email as being old and cluttered, email gives marketers direct access to potential and actual customers. However, it can be quite difficult to continuously add to your list of email subscribers. It is in this context that Instagram with its 800 million-plus followers and the highest engagement level of all social networks can play a useful part.

Some useful techniques to harness the power of Instagram to add to your list of email subscribers include:

IRVINE, Calif. -- January 23, 2018 - Episerver, a global provider of a single platform to smartly manage digital content, commerce and marketing in the cloud, has been positioned in Gartner’s “Magic Quadrant for Digital Experience Platforms.”[1] Gartner published the report on 17 January 2018, recognizing Episerver among 21 total vendors. 

This report recognized Episerver for its completeness of vision and ability to execute. The Magic Quadrant for Digital Experience Platforms is an evolution of the Magic Quadrant for Horizontal Portals. 

Monday, 22nd January 2018: Nearly one in two people say technology fails them once a week or more, a new study commissioned by CRITICAL Software has revealed.

The OnePoll survey of 2,000 people also found that only half of people think the tech in their lives is properly tested before being sold, despite 98% stating that the reliability of the tech they use is important.

95% of people say that having technology properly tested by industry experts is important – much more than those who stress the importance of the brand behind the tech (73%), where it was purchased (70%), or where it was made (61%).