Technology

- 1/3 of UK consumers are unsatisfied with customer service most of the time
- 75% of consumers cite 9-5 call centre hours as restrictive

London, UK; October 7th 2021: As Customer Service Week begins, new research from gig customer experience (GigCX) platform Limitless has revealed that consumers are more loyal and more likely to buy from brands that feature customer-led customer service. When it comes to getting advice and support on products and services, the majority of consumers want to communicate with tried and tested product users versus customer service call centre agents.

Washington D.C, USA, 07 October 2021: Today, the Dynamic Spectrum Alliance (DSA) compliments ANATEL, the National Telecommunications Agency of Brazil, on their decision to approve the framework authorizing the use of a TV White Space (TVWS). As global internet usage continues to rise, this decision marks a significant step towards addressing capacity demands in unserved, or underserved regions.

The new TVWS framework was approved on September 30th and will serve as a flexible way to make efficient use of spectrum while protecting existing and incumbent users from interference.

October 7, 2021 – CCube Solutions announces today that its founder and managing director, Dr. Vijay Magon, has been named as one of this year’s Ones To Watch as part of The LDC Top 50 Most Ambitious Business Leaders programme for 2021.

The programme, supported by The Times and now in its fourth year, celebrates the inspiring leaders behind some of the UK’s most successful and fast-growing medium-sized firms.

Despite the challenges of the last 18 months, the Top 50 programme received a record number of nominations; more than 600 proving that ambition is alive and well.

Government of Ontario and techUK promoting international Cyber collaboration

London, UK: On 16th September, the Government of Ontario and techUK named Becrypt the UK winner of the Cyber/Defence Innovation Den. The award recognizes innovation within Cyber security relevant to the Defence sector. Both Canadian and UK organizations pitched to a panel of senior representatives from the Defence and Security Sectors, including CGI, General Dynamics, L3Harris and UK Thales Group, with CYBERNETIQ joining Becrypt as the Canadian winners.

• Research reveals UK delivery customer experience epidemic, with retailers losing customers due to poor post-purchase and delivery tracking communications
• 71% of consumers had to contact customer services up to three times in the last six months for information about their deliveries

Manchester, UK; 16 September 2021: New research from delivery experience technology platform Sorted has revealed that 75% of consumers would stop using a retailer if they frequently messed up communication updates regarding their delivery. With customer expectations higher than ever, UK retailers have reached a critical point with the delivery experiences they offer to consumers.

Akana earns leadership position for technology, innovation, and product offering, recognizing Perforce’s customer-oriented approach, security, usability, and ease of deployment

MINNEAPOLIS, September 9, 2021 – Perforce Software, a provider of solutions to enterprise teams requiring productivity, visibility, and scale along the development lifecycle, announced that Akana was ranked a Leader in Technology, Innovation, and Product in the 2021 KuppingerCole Leadership Compass for API Management and Security.