Information Technology

70% of Contact Centers Require Customers to Read Sensitive Data Aloud, Increasing Security Risks

Boston – Oct. 30, 2017 – A new survey of contact center agents conducted by Semafone reveals the dire state of contact center data security. Drawing responses from more than 500 agents across industries around the globe, the survey shows that a concerning number of contact centers rely on outdated, risky practices for customer interaction, data collection and fraud prevention. This exposes organizations to inside and outside security threats, and puts sensitive customer information at risk for brand-damaging data breaches.

AllClear ID Named a Leader in Customer Data Breach Notification and Response Services Report

AUSTIN, TX – October 30, 2017 – AllClear ID, the industry leader in customer data breach notification and response, today announced it was recognized as a “Leader” in The Forrester Wave™: Customer Data Breach Notification And Response Services, Q4 2017 report by Forrester Research, Inc. AllClear ID is one of two Leaders recognized in the report.

Forrester Research, Inc. determines the ranking based on 18 criteria evaluating each provider’s current offering, strategy, and market presence. The report states that AllClear ID’s “core business is customer breach notification and response services…[and] puts a heavy emphasis on prevention and planning.”

Blockchain, Machine Learning, Robotics, Artificial Intelligence And Wireless Technologies Will Reshape Digital Business In 2018

London, UK – 24 October 2017 – Blockchain, together with artificial intelligence, machine learning, robotics, and virtual and augmented reality, have the potential to deliver disruptive outcomes and reshape digital business in 2018. And companies that have not started the digital investment cycle are at high risk of being disrupted.

This is according to the list of top IT predictions for 2018 published today by Dimension Data. But the top trend for the coming year is the adoption of Blockchain - the technology behind Bitcoin - and its immense potential to disrupt and transform the world of money, business, and society using a variety of applications.

Two-thirds of UK public want merchants to heighten security measures for online shopping

LONDON, 19 October, 2017 – More than half (52 percent) of UK consumers think fraud is an inevitable part of shopping online, according to new research conducted by Paysafe, a leading global payments provider. In a wake-up call for online business, the Lost in Transaction report contradicts the widely-held belief that consumers value convenience and experience over security when shopping online. Instead, 60 percent of consumers are willing to accept any security measures needed to eradicate fraud, while two thirds (65 percent) are open to the introduction of more secure payment processes such as two-factor authentication. 

Openwave Mobility Wins Three Industry Innovation Awards

REDWOOD CITY, Calif – October 18 2017 – Openwave Mobility, a software innovator enabling operators to manage and monetize mobile traffic, was recently awarded three major industry accolades recognizing the company’s innovation and excellence in products, solutions and marketing. The company was voted a winner at Telecom Asia Readers’ Choice & Innovation Awards for video traffic management. It also won a prestigious Network Transformation Award at the NFV World Congress, and finally it won the title 2017 Mobility Tech Zone Product of the Year for Subscriber Data Management. 

Technopedia Data Boosts Enterprise Architecture and Analytics via New ABACUS Integrations

MOUNTAIN VIEW, CA – Oct 18, 2017 -- The ABACUS Technopedia® adapter – available now in ABACUS 5.1 – allows enterprise architects and digital business managers to access the full Flexera + BDNA Technopedia database of more than 2 million software and hardware technologies. This includes complete and current information on vendor, versioning, product lifecycles and end-of-life dates, and more.

This data can be imported directly into an ABACUS repository and accessed when building enterprise architecture models and diagrams. It can then be used when running analytics to assess costs, risks and compliance.

The ABACUS Technopedia adapter allows architects and IT portfolio managers to:

UK businesses accelerate cloud adoption as new study shows nearly half of IT infrastructure moving to the cloud

London, UK, 16 October 2017 – As organizations embrace digital transformation, the cloud is increasingly seen as the best platform for providing scalable infrastructure to achieve growth. A survey of 120 UK IT decision-makers by Interoute, the global cloud and network provider, has revealed that businesses plan to move on average nearly half (46%) of their infrastructure to the cloud over the next six months. This reflects demands for agility, flexibility and speed.

Ramco Systems makes its way as a Contender in SaaS Human Resource Management Systems Report

Chennai, India – October 12, 2017 – Ramco Systems, a global enterprise software company focusing on enterprise cloud platform, products and services, today announced that it has been positioned as a contender in The Forrester Wave(TM): SaaS Human Resource Management Systems, Q3 2017, recently published by Forrester Research, Inc.

Ramco was among the select companies that Forrester invited to participate in its 2017 Forrester Wave™ evaluation. Cited as a Contender in The Forrester Wave™: SaaS Human Resource Management Systems, Ramco's highest top-level criteria scores were for comprehensive HR functions, product strategy and vision.