Conversation Analyzer identified as most innovative technology in customer excellence category
LONDON, 13 November, 2018 – NewVoiceMedia, a Vonage Company (NYSE:VG) and a leading global provider of cloud contact centre and inside sales solutions, has been named winner of the Ventana Research 2018 Digital Innovation Award for Customer Excellence.
DIGITAL TRANSFORMATION ASIA, Kuala Lumper, Malaysia – November 13, 2018 - Despite a growing number of communications service providers (CSPs) converging CIO and CTO functions and teams, there is no single technology strategy in place to help guide this process. This is a key takeaway from a new report from TM Forum, the industry association driving digital transformation through collaboration, launched at Digital Transformation Asia in Kuala Lumpur today.
"Of course, the battle and balance between old power and new power; the transformation of a world that worked like Tetris to one that functions more like Minecraft, has implications much bigger than gaming.
The rise of new power is shifting people’s norms and beliefs about how the world should work and where they should fit in. Indeed, what is emerging — most visibly among people under thirty (now more than half the world’s population) — is a new expectation: an inalienable right to participate."
Trondheim, Norway, 12th November 2018 – Signicat, a leader in verified digital identity and electronic signature solutions, has been granted the status of Qualified Trust Service Provider (QTSP) by the Norwegian communications authority, NKOM. With this status, Signicat becomes one of the few companies that can use the EU Trustmark, and is now part of the EU Trustlist.
Platform-as-a-Service start-up showcased as exemplary early adopter in new VeriSM™ publication
London, UK – 8th November 2018 – UK-based PaaS start-up 6point6 Cloud Gateway has been highlighted as a rising star in its approach to service management in the second edition of VeriSM’s Book, VeriSM: Unwrapped and Applied.
6point6 Cloud Gateway, which has adopted the VeriSM approach and integrated the VeriSM management mesh within the organisation, is a key case study in the new edition of VeriSM’s best-practice guide to service management.
In just six months, Cloud Gateway’s focus on service has resulted in:
Top Ten Cybersecurity Predictions for 2019
With the ongoing failure of significant national, international or UN level response and repercussion, nation-state sponsored espionage, cyber-crime and sabotage will continue to expand. Clearly, most organizations are simply not structured to defend against such attacks, which will succeed in penetrating defenses. Cybersecurity teams will need to rely on breach detection techniques.
The company’s state-of-the-art Quanta 5 can eliminate interference in noisy radio environments whilst delivering more Mb/s in less radio spectrum
Cape Town, South Africa – November 8, 2018 – InfiNet Wireless, the global leader in fixed broadband wireless connectivity, will launch its record-breaking spectral efficiency solution to the African market for the first time at this year’s AfricaCom, to be held from November 13th to 15th.
Legal systems innovator Zylpha (www.zylpha.com) has launched an all new version of its widely acclaimed document bundling solution. Completely re-engineered from the ground up, the new solution is designed to deliver a modern best-practice legal document solution for lawyers everywhere.
Everything needed to create the highest quality bundles is now accessed from a single-view dashboard-like screen, making it clear, concise and easy to use everything required. This unique single-view approach is vastly superior to traditional bundling methods which involved multiple steps on different screens.