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Information Technology

UKCloud awarded an expanded presence on G-Cloud 11 with new and improved multi-cloud services

6 years ago By Real Wire

UKCloud expands its G-Cloud 11 portfolio with a multitude of new solutions and services, including offerings from its partner community.

London - 2nd July 2019 - UKCloud, the multi-cloud experts dedicated to making transformation happen across UK public sector, has today announced that it has been successful in expanding its G-Cloud portfolio with pioneering new services and solutions that address the resource challenges that are inhibiting accelerated adoption of cloud. 

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What Your Tech Business Should Know About Cloud Computing Before Investing

6 years ago By Lexie Lu

As a technology-based business, you know you need to be on the cutting edge with the technology you use as well as what you provide to your customers. Cloud computing gives you the ability to take your work remote, make it easily accessible and even integrate it with business intelligence (BI) so you can cultivate data which allows you to improve and grow over time.

Digital communication tools leave many workers feeling squeezed out by tech-savvy colleagues

6 years ago By Real Wire

London, UK, Friday 28 June, 2019 – The use of technology to support communication and collaborative working in an increasingly digital and flexible world is something many of us recognize. However, a global study released today by Avast Business (LSE:AVST) indicates this technology is potentially causing a divide in the workplace, with 40% of UK respondents concerned that less tech literate employees will be ‘shut out’ unless they embrace the latest chat, collaboration and digital project management tools.

Study: 85% of Large Enterprises Struggle to Protect Critical Network Assets from Cyberattacks and Outages

6 years ago By Real Wire

San Jose, Calif. – June 25, 2019 – Endace, a specialist in high-speed network recording, traffic playback and analytics hosting, today announced the results of its latest research study, Challenges of Managing and Securing the Network 2019, conducted by independent, US-based research company, Virtual Intelligence Briefing (VIB).

The study surveyed senior executives and technical staff at more than 250 large enterprises globally to understand the challenges that these organizations face in protecting their networks from cyberattack and performance issues.

Confirmit Receives Customer Experience Innovation Award

6 years ago By Real Wire

Confirmit’s B2B Account Health solution recognised for best-in-class innovation

LONDON, UK, NEW YORK, NY, and OSLO, Norway, 25 June, 2019 — Confirmit announced today that TMC, a global, integrated media company, has named Confirmit B2B Account Health solution as a Customer Experience Innovation Award winner.

Confirmit B2B Account Health solution empowers teams to understand the accounts’ status and manage revenue risk collaboratively with an easy, streamlined user interface. With Account Health, companies receive richer insights to proactively identify and address the customer issues that have the biggest impact on the business goals, driving organisation-wide engagement in the CX programme.

New Research Shows Surge in Malicious Office Documents, Mac Malware and Web Application Exploits

6 years ago By Real Wire

25 June 2019 – WatchGuard® Technologies’ latest quarterly Internet Security Report shows a massive 62% increase in overall malware detections in Q1 2019 compared to the previous quarter. The report also found that cyber criminals are leveraging a wide array of varied attack techniques, including malicious Microsoft Office documents, Mac malware and web application exploits. These results illustrate that hackers are doubling down on well-known tactics like credential theft and ransomware by utilising fake Office documents and other attack vectors that require advanced defenses to combat a wider variety of threat vectors.

Bloor Research endorses Redgate’s data masking solution as the only choice for the mid-market

6 years ago By Real Wire

In its latest report, the independent research and analyst house, Bloor, identifies Redgate as an innovator in the test data management space, and states the software company is uniquely positioned in offering a solution to mid-market businesses as well as enterprises.

Test data management is of increasing interest to companies and organizations because concerns about data privacy now require sensitive data in databases used in software development and testing to be removed.

iland Scoops DRaaS Award at the CIR Annual Business Continuity Awards 2019

6 years ago By Real Wire

Award spotlights iland’s 12 years of helping customers protect critical data in the cloud 

London – 12th June, 2019 - iland, an industry-leading provider of secure cloud services, today announced it has been recognised as the winner of the DRaaS Award at the CIR Annual Business Continuity Awards 2019. 

The Business Continuity Awards are the definitive mark of excellence in the sector, celebrating the past year's greatest successes in business continuity, security and resilience. This year’s event included 27 award categories for entrants to showcase their best people, products, services and projects.

Wheels Builds Award-Winning Fleet Management Apps with OutSystems

6 years ago By Real Wire

Company’s Applications Win Two Gold Stevie Awards for Excellence in Customer Service

London — 6th June 2019 — OutSystems announced that its customer, Wheels Inc., has won two gold Stevie Awards for excellence in customer service for apps it built with the OutSystems low-code platform. Its FleetView Mobile app was awarded a gold Stevie in Mobile On-Demand Application. Its second gold Stevie was awarded to its connected vehicle program in the category of IoT Analytics solution.

New Global Report reveals 9 in 10 Companies see ‘Self-Service’ as the future for customers

6 years ago By Real Wire

San Francisco: 6th June 2019: A new survey has shown that 88% of companies believe ‘self-service’ will be the fastest growing channel in customer service by 2021.

The State of Native Customer Experience Report, revealed today at Unbabel’s Customer Centric Conference 2019, details the opinions of senior executives surveyed at global companies (including several Fortune 500 organizations), regarding their worldwide multilingual customer support operations across the technology, retail, travel, finance, business services and entertainment sectors. 

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