"On the other hand, the U.S. workforce is now 20-odd years into a decline in expertise in science, technology, engineering and math...If you include statistical analysis in that skill set, the decline potentially sets the stage for a perfect storm in self-service IT, where overconfident but underskilled end users run amok in business systems, draw bad conclusions from randomly mashed-up data or corrupt IT's once-pristine data stores."
- Tracy Mayor, Self-service IT: Are users up for the task?, ComputerWorld, January 9, 2012