Information System

Infovista launches Precision Drive Testing™ to automate 5G testing

Cloud-native automation of testing routines integrates data from across 5G network lifecycle to increase speed and accuracy

Paris, France – April 12th, 2022 – Infovista, the global leader in network lifecycle automation (NLA), today announced Precision Drive Testing™ to bring a ML/AI data-driven approach and automation to network testing, significantly reducing the cost and time of 5G network testing. The patent-pending Precision Drive Testing leverages 5G network, service and customer data, and ML/AI techniques to increase the speed and accuracy of 5G testing process.

IT Leaders Say Employees Not Fully Prepared for Cyberattacks

London, UK – 6th April 2022 – Egress, the leading provider of intelligent email security, today announced the results of its Human Activated Risk report, which revealed that over half (56%) of IT leaders say that their non-technical staff are only ‘somewhat’ prepared, or ‘not at all’ prepared, for a security attack. Six hundred IT security leaders across a broad range of industries were anonymously surveyed regarding their organizations' security posture in this heightened threat environment. Add to this, 77% of respondents have seen an increase in security compromises since going remote 2 years ago, and there’s a continued significant risk to organizations.

Kofax Named a Leader in IDC MarketScape Report for Worldwide Print Management Solutions

Irvine, CA – March 1, 2022 – Kofax®, a leading supplier of intelligent automation software for digital workflow transformation, today announces it has been named a Leader in the IDC MarketScape: Worldwide Print Management Solutions Independent Software 2021 Vendor Assessment (doc #US47348521, December 2021). The report notes, “Kofax utilizes a customer-centric approach to the print management market while maintaining a deep connection to the office equipment network worldwide.”

Outdated Business Support Systems Holding Back 5G Enterprise Revenues says MDS Global

Warrington, United Kingdom | 1 February 2022: MDS Global, a leading provider of business support systems (BSS) to telecoms operators, today published its findings and analysis of the Annual Industry Survey conducted by the Intelligence team at Telecoms.com.

Based on 287 responses from telecoms professionals, MDS Global says the survey shows dissatisfaction with 5G service results, with the ability of operators to partner with third parties on services, and with the speed at which new services can be launched.

Why Your User Onboarding Process Needs a Makeover

The user onboarding process is considered one of the most important of their life cycle stages. It’s at the start of someone’s journey, but it establishes their entire relationship with the company and product. 

User onboarding is significant because it can impact the customer’s decision to keep the product or discontinue use. When done correctly, it will lead to success by demonstrating the product’s value. Done poorly, it leaves the customer disappointed.

Here’s why the user onboarding process is important — and effective strategies to help you set up your new customers for success.

More Than Half Of Consumers Feel Service Is An Afterthought

LONDON - January 18, 2022 - Zendesk’s landmark annual research has highlighted the potential for businesses to drive success with a focus on customer experiences - as more than two thirds of consumers worldwide (70%) report making purchase decisions based on the quality of customer service they receive. The global Zendesk (NYSE: ZEN) Customer Experience (CX) Trends Report 2022 shows that a majority of businesses surveyed agree there is a direct link between customer service and business performance. Despite this, almost half of UK customers (48%) feel customer service is an afterthought for businesses, indicating a gap between consumer expectation and company actions.

Real-time inventory visibility to be the top priority for 43% of retailers

Dallas, Texas - 17th January 2022: SML, an end-to-end RFID specialist for brands around the globe, has announced today that it has released part two of its State of Retail Insight Report: Better Serving Customers Through Technology, finding that 43% of retailers believe enhanced stock level visibility would help them better serve customers and increase the overall customer experience.

socPub: Relaunching CMS Report and having fun at the After Work Pub

It make take awhile but when I make a mistake I will eventually admit and correct the error of my ways. Half a decade ago, I turned my back on supporting niche websites and focused all my effort in creating a new multi-topic website which you now know as socPub. As counter-intuitive that it sounds, the more diverse and interesting topics we published under this website, our number of loyal visitors to the website decreased in numbers. I found this analysis to be alarming and discouraging.

The Rise of a New Analytics Hero in 2022

Every year industry pundits predict data and analytics becoming more valuable the following year. But this doesn’t take a crystal ball to predict. There’s actually something much more interesting happening that’s going to change everything in the analytics world: the rise of a new hero, the software developer.

If the past is any indication of the future, then what we are seeing is a major transformation unfolding across every industry: a changing of the guard, so to speak, of the ones who are creating value from data.

Survey: Businesses are struggling to manage hybrid cloud environments

Cambridge UK, December 9 – The big move to the cloud is bringing as many challenges as opportunities, a major database monitoring survey from Redgate has found. With 80% of organizations now using a mix of cloud and on-premises database environments, the survey shows that the focus of data professionals is shifting to addressing the difficulties of migrating to the cloud ahead of improving the performance of their database estates.