Information System

Building a Scam Response Plan: Steps Every Business Should Take

Today’s businesses face the constant threat of scams, costing them resources and dipping into profits every year — the average cost of a data breach was $4.88 million in 2024. While smaller organizations may see less of an impact, the costs can still add up. Having a plan in place reduces the expense and gets the business back up and running quickly so it doesn't suffer from lost business.

8 Cybersecurity Strategies to Protect Your ERP Data

Enterprise resource planning (ERP) platforms are crucial for helping companies streamline processes and maintain central locations for all essential operational data. However, due to their wealth of information, ERP platforms are also popular cybercrime targets. How should cybersecurity teams protect data to decrease the risk of attacks and make infiltrations less effective if they happen?

1. Keep the Software Updated

Most ERP tools are easy to update, and administrators receive alerts when newer versions are available to install. Sometimes, staying up to date is even easier because people can change settings to make software updates happen automatically.

How to Craft an Effective Customer Feedback Report That Drives Transformation

Today's business environment is highly customer-driven, and companies that listen to what consumers want thrive. Feedback reports are key to facilitating this action. They capture the voice of your audience and translate their experiences into the next moves you should take. 

Why Customer Feedback Reports Matter

A customer feedback report is any presentation of findings about feedback obtained by a business’ customers. This feedback might relate to whether consumers’ needs have been sufficiently met, their opinions of your overall brand and how your business stacks up against the competition. 

How to Make the Case for an IT Budget Increase

With the rapid advancement of digital transformation and innovation, IT departments face growing demands to support more complex infrastructures, enhance cybersecurity and keep operations running smoothly. As businesses increasingly adopt technologies like cloud computing, artificial intelligence and data analytics, IT teams can do more than maintain systems — they need to drive efficiency and innovation.

How Businesses Can Build a Holistic Ecosystem for Marketing Collateral Management

In any business, marketing collateral is essential for communicating your brand’s message and engaging with customers. Yet, as the amount of collateral grows, so do the challenges of managing it. You need a clear strategy to maintain control over your materials. Creating a holistic ecosystem for marketing material management allows you to streamline processes and enhance the impact of your content.

8 Ways to Streamline Your Ecommerce Returns Process

E-commerce businesses thrive on client satisfaction, and the returns process is a critical component of that contentment. An inefficient or complicated return experience can result in dissatisfied buyers, negative reviews and a decline in repeat business. Streamlining the procedure is essential to maintaining customer loyalty and operational efficiency. 

Explore practical strategies for optimizing e-commerce returns tailored for business professionals looking to enhance this vital aspect of their operations.

5 Considerations When Implementing a Digital-First Rebranding Strategy

Websites, social media and other digital channels have become the primary means of discovery and engagement. Since traditional branding has shifted to digital applications, maintaining a strong presence online is essential for building trust and credibility. 

Yet, if this presence requires you to rebrand, a strategy will need more planning than you might think. That is why there are several considerations to keep in mind when planning your digital-first rebranding strategy.

The Role of a Successful Governance Model in Ensuring Business Compliance and Accountability

Governance models determine how an organization’s leaders interact with others at a business and clarify parties’ responsibilities. Although it is increasingly common for companies to have single models affecting all activities, establishing these frameworks for specific goals or priorities is another option.

4 Common Types of Governance Models

Before exploring how governance models keep companies compliant and employees accountable for their actions, let’s look at some of the most common types. Learning about them can make it easier to decide which one to use.

Benefits of Cloud Computing for Small Business Operations

Many small-business owners are considering how cloud computing could help them strengthen their internal operations, reach new customers and more. What are some specific advantages of adopting such technologies? 

Increased Efficiency

Cloud products allow business owners to handle key parts of their operations more efficiently.  Whether someone needs to update a client list or find a specific document, cloud computing tools let them do so in minutes.