socPub

November 2018

OutSystems Recognised as a Customers’ Choice in Two Gartner Peer Insights Market Categories

7 years ago By Real Wire

Over 430 verified customer reviews land low-code leader in two customer choice categories

London — 13th November, 2018 — OutSystems, provider of the number one platform for low-code rapid application development, today announced that it has been named a 2018 Gartner Peer Insights Customers’ Choice in two categories. Customers recognised OutSystems with positive reviews in the Mobile App Development Platforms and Enterprise High-Productivity Application Platform as a Service (HPaPaaS) categories.

M-Files Leads Five of Gartner's 2018 Critical Capabilities for Content Services Platforms

7 years ago By Real Wire

DALLAS – Nov. 13th, 2018 – M-Files Corporation, the intelligent information management company, today announced that the company received the top scores in five key categories in the 2018 Gartner Critical Capabilities for Content Services Platforms report. The five key categories include content management, content security, search, metadata and classification and delivery model.

CleverTouch Marketing Awarded 2019 ‘Best Company to Work For’ Accreditation

7 years ago By Real Wire
  • Alresford-based company awarded two-star accreditation by Best Companies

Alresford, UK, November 13, 2018 – CleverTouch Marketing, Europe’s most respected Marketing Technology consulting and service provider, has been awarded a two-star accreditation by Best Companies, the leading engagement agency behind the coveted Sunday Times 100 Best Places to Work list.

The accreditation is the second-highest standard available and recognises CleverTouch as an employer with an ‘outstanding’ commitment to workplace engagement. The accreditation is based on several factors, including employee feedback and engagement, salaries, company benefits and charity work, among others.

The Five Habits of Highly Effective Customer Experience Professionals

7 years ago By Real Wire

New York, NY: 13 November 2018: There are five key habits that successful CX professionals have in common, according to the newly published State of Customer Experience 2018 report. 

The study is one of the most comprehensive global surveys of CX practitioners and was carried out by Confirmit in partnership with Engage Business Media. The resulting report, the State of Customer Experience report analyses the factors that define leaders and laggards in CX across different industries, and across B2B and B2C markets. The results show that leaders share common attributes which are critical in driving CX success, increased investment and customer-centricity.

NewVoiceMedia wins Digital Innovation Award for speech analytics solution

7 years ago By Real Wire

Conversation Analyzer identified as most innovative technology in customer excellence category

LONDON, 13 November, 2018 – NewVoiceMedia, a Vonage Company (NYSE:VG) and a leading global provider of cloud contact centre and inside sales solutions, has been named winner of the Ventana Research 2018 Digital Innovation Award for Customer Excellence. 

Does the modern telecommunications CTIO know how to deliver a 5G digital revolution?

7 years ago By Real Wire

DIGITAL TRANSFORMATION ASIA, Kuala Lumper, Malaysia – November 13, 2018 - Despite a growing number of communications service providers (CSPs) converging CIO and CTO functions and teams, there is no single technology strategy in place to help guide this process. This is a key takeaway from a new report from TM Forum, the industry association driving digital transformation through collaboration, launched at Digital Transformation Asia in Kuala Lumpur today. 

Quoting IT: Minecraft and New Power

7 years ago By CMS Report

"Of course, the battle and balance between old power and new power; the transformation of a world that worked like Tetris to one that functions more like Minecraft, has implications much bigger than gaming. 

The rise of new power is shifting people’s norms and beliefs about how the world should work and where they should fit in. Indeed, what is emerging — most visibly among people under thirty (now more than half the world’s population) — is a new expectation: an inalienable right to participate."

Signicat granted EU Quality Trust Mark for security and quality of services

7 years ago By Real Wire

Trondheim, Norway, 12th November 2018 – Signicat, a leader in verified digital identity and electronic signature solutions, has been granted the status of Qualified Trust Service Provider (QTSP) by the Norwegian communications authority, NKOM. With this status, Signicat becomes one of the few companies that can use the EU Trustmark, and is now part of the EU Trustlist.

6point6 Cloud Gateway ‘a rising star’ among technology companies for its prioritisation of service management

7 years ago By Real Wire

Platform-as-a-Service start-up showcased as exemplary early adopter in new VeriSM™ publication

London, UK – 8th November 2018 – UK-based PaaS start-up 6point6 Cloud Gateway has been highlighted as a rising star in its approach to service management in the second edition of VeriSM’s Book, VeriSM: Unwrapped and Applied.

6point6 Cloud Gateway, which has adopted the VeriSM approach and integrated the VeriSM management mesh within the organisation, is a key case study in the new edition of VeriSM’s best-practice guide to service management.

In just six months, Cloud Gateway’s focus on service has resulted in:

Top Ten Cybersecurity Predictions for 2019

7 years ago By Real Wire

Top Ten Cybersecurity Predictions for 2019

1. Increase in crime, espionage and sabotage by rogue nation-states

With the ongoing failure of significant national, international or UN level response and repercussion, nation-state sponsored espionage, cyber-crime and sabotage will continue to expand. Clearly, most organizations are simply not structured to defend against such attacks, which will succeed in penetrating defenses. Cybersecurity teams will need to rely on breach detection techniques.

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