Technology

‘Gig’ customer service booming during Covid-19, says report

San Francisco, USA. 12th May 2020: Two thirds of people signed up on ‘gig’ customer service (GigCX) platforms are seeing an increase in demand for customer service tasks since the COVID-19 pandemic began, according to The ‘Annual Gig Customer Service’ report, released today by AI-driven gig customer service platform Limitless. The gig customer service model is already in widespread use at companies such as Microsoft, Unilever and Sage.

Artesian Solutions and Baringa Partners COVID-19 Relationship Banking Exclusive: Leading lenders agree it will take 1-2 years to establish a stable “New Normal” and digital investment will be key to successful relationship banking in the post COVID-19 age

11th May 2020: On 30th April Artesian Solutions, a leading provider of client intelligence and risk solutions, and award winning management consultancy Baringa Partners, brought together 22 senior banking executives from across 12 of the UK’s leading banks to reflect and share their views on Relationship Banking during the coronavirus pandemic. The event uncovered significant consensus on the challenges facing banks, as well as the solutions, as banks adjust to the “new normal” of relationship banking in the COVID-19 era.

Nosto Named Preferred Personalization Provider for Shopify Plus With Announcement of New Certified App Partner Program

AI-powered ecommerce experience platform is identified as best-in-class personalization technology for Shopify Plus merchants

NEW YORK and LONDON (May 5th, 2020) - Nosto, the world’s leading AI-powered commerce experience platform, has been named by Shopify Plus as the preferred personalization app with the launch of its new Certified App Partner Program. Nosto has helped drive an average growth rate of 126% year over year for Shopify Plus and Shopify merchants and has helped them generate $5.21 billion in online sales overall.

Pre-owned Mobile Device Values Stay Strong Amidst Coronavirus Pandemic

29th April 2020 – HYLA Mobile, the world’s leading provider of software technology and services for mobile device returns management and reuse solutions, today released data on mobile device trade-in trends for Q1 2020. HYLA’s data reveals that despite the Coronavirus pandemic causing significant disruption to the supply and distribution of new and pre-owned devices, it has not had much impact on pre-owned device values. In fact, according to HYLA’s exclusive data, pre-owned smartphones have held their value from Q4 2019 and returned more than $535 million to U.S. consumers through mobile device trade-ins in Q1 of this year—an increase of 1.5% from Q1 2019.

The Future of the PCB Industry

The printed circuit board (PCB) industry supports many different types of products. The components go into nearly any modern electronic product imaginable. Most PCB manufacturers reside in Asian countries, such as China. Recent global health concerns have impacted the production of electrical components and delayed shipments. 

In the United States, less than 500 firms make PCBs and employ only 21,000 people. By contrast, China sees annual growth of about 8.5% in the PCB industry and employs around 700,000 citizens. Asia typically makes the items faster and cheaper than other parts of the world.

Dynamic Spectrum Alliance applauds FCC’s decision for unlicensed spectrum access in the 6 GHz band

Washington D.C, USA, 23 April 2020: The addition of 1200 MHz of spectrum for unlicensed use in the entire 6 GHz band, as approved by the Federal Communication Commission (FCC) today, is a watershed moment for connectivity and innovation. The 5.925 – 7.125 GHz band will supercharge connectivity to affect every aspect in our lives, such as remote education, telemedicine, work and commerce, gaming, and social media.

Kofax/Forrester 2020 Intelligent Automation benchmarking survey offers insights for businesses looking to achieve hyperautomation

Research finds siloed automation provides limited benefits, while integrated approach enables success

London, UK – April 21, 2020 – Kofax®, a leading supplier of Intelligent Automation software to digitally transform end-to-end business processes, today announces the Kofax 2020 Intelligent Automation Benchmark Report, a study conducted by Forrester Consulting and commissioned by Kofax. The report finds while many enterprises have prioritised automation, they’re struggling to scale and achieve hyperautomation. It also finds taking an integrated approach to intelligent automation can result in accelerated ROI, enhanced customer success and employee satisfaction, and reduced technical debt.

Why iOS is More Secure than Android in App Development?

Well, there is nothing new in it. I mean the world has been competitive since the very beginning and irrespective of the industry. Do you remember the Coca-Cola and Pepsi fight, Mcdonalds and KFC, Canon and Nikon? And now over a few years, it seems to be Android v/s iOS app development.

Competition isn’t just limited to businesses or mobile app developers, but you will also find a cold war among fan groups. By leaps and bounds, it seems that the two tech giants are set to make an evolution like never before. Let’s keep this aside for a while and analyze things from where it all began.

UK Accountancy professionals “fatigued” by the complexity of technology choices available to them

40% believe quality of client engagements suffers as a result.

London, United Kingdom – 9th April 2020: The way in which accountancy firms are using technology to manage client engagements is becoming increasingly fragmented, leading many in the industry to believe quality is suffering under increasing time pressures and the need to juggle multiple applications to keep work on track. This is the key finding from a new study published by Huddle, comprising interviews with more than 250 partners and senior executives across the UK to understand how firms are using technology to work with clients.

Coronavirus Pandemic, Store Closures, Shift Consumer Buying Behaviour Leading To Accelerated Digital Transformation For Merchants

Forter Issues First In A Monthly Series of Coronavirus Special Reports

London, UK. – 8th April 2020 - Forter, the leader in e-commerce fraud prevention, today announced the release of the Forter Special Report on the Impact of Coronavirus on Consumer and Fraudster Behaviour. The report provides merchants across industries with insight into trends seen within the $150B in transactions that Forter processes annually.