Collaboration

Bitrix, Inc., a technology trendsetter in business communications solutions, introduces Bitrix® Virtual Appliance 2.0 – the world’s first dedicated ready-to-use solution designed to run social collaboration and e-commerce applications in the most popular virtual environments including VMware, Microsoft Hyper-V, Parallels Virtuozzo and Amazon EC2. As a result, SMBs can achieve cost savings up to 50% on deployment and management of applications and reach a new level of business continuity and agility.

Alfresco announced the release of Alfresco Community 3.4. Alfresco 3.4 broadens the reach of the company’s open source and open standards-based content management platform with new tools and services for Spring developers, Web Quick Start for easy web site deployment and content integration with enterprise portals.

“The demand for collaboration and social sharing around enterprise content is rising – and content that was once meant just for the intranet is now being re-purposed for the public web, external portals or even to destination sites across the web,” said John Newton, Alfresco CTO. “Through our implementation of CMIS as a core standard and new features in Alfresco 3.4, our content services platform can now manage and deliver enterprise content to any internal or external application in a way that traditional, monolithic ECM products can’t enable without significant time and expense.”

Key product capabilities for the Alfresco Community 3.4 release include:

• Collaborative Web Authoring – Alfresco Web Quick Start is a set of out-of-the-box templates for building content-rich websites on top of Alfresco Share. Quick Start combines the power of Alfresco Share for web team collaboration, with powerful content authoring and publishing services like in-context web editing.
• Office-to-Web Framework – Using Microsoft’s Office SharePoint Protocol and CIFS (shared folders), along with a new API integration with Google Docs, users can now author documents in their native office suite, collaborate in Alfresco or Google Docs, transform and re-purpose if required, and then publish straight to the web – even with sophisticated approval workflows. This feature will be available in a follow-on release Alfresco Community 3.4.b in approximately four weeks.
• Web Content Services for Spring – Built using the popular Spring and Spring Surf frameworks, Alfresco now offers key content management services that can be accessed via OpenCMIS and integrated into any web application. A combination of standard development tools and lightweight scripting gives Spring and Surf developers many options for building content-rich apps.
• Integration with Enterprise Portals and Social Software – The new DocLib portlets allow seamless integration with enterprise portals like Liferay, Quickr and Confluence. Using Single Sign On (SSO), the portlets provide access to both content and project repositories from within any JSR168 compliant portal.
• Distributed Content Replication – Native support for content replication allows organizations to run federated content repositories. Key documents can now be replicated to remote offices, enabling greater sharing of information, quicker access, reduced wide area network traffic and removes the dependency on a single system.

Alfresco has seen major adoption of its open source and open standards content management platform with more than two million downloads of Alfresco Community. Alfresco Community is a free-to-download, free-to-use version developed on an open source stack that runs on Windows, Linux or Mac. Alfresco Enterprise is certified against a larger range of technology stacks (both open source and proprietary), goes through a more extensive QA process and is provided with full commercial technical support.

"The fact is, however, that major IT projects are inevitably going to be about business change, and the two have to go hand in hand. As it continues its steady evolution, IT becomes less and less about individual products, languages or whatever, and more about getting things to work together."

-Jon Collins, Freeform Dynamics, Organisational Change and IT: More than a bar-room conversation?, The Register, April 28, 2010

At the start of every year, I like to resolve to read a number of IT, CMS, and business related books. The Internet is a good resource, but perhaps because I'm too old school I still like to learn a thing or two from a book. So far I have three books on my reading list for 2010.

I plan to review each of these books at a later date but since I'm a slow reader I thought I'd share them now. Links to the books go to Amazon for a possible purchase are our available in CMS Report's Amazon store.

Mike Stefanello wrote to us earlier this month to talk about OfficeMedium. OfficeMedium is a web-based service that provides intranet and collaboration software for businesses and work groups. In a very competitive market, OfficeMedium appears set to try and win customers over by providing enriched business tools at a low reasonable price. OfficeMedium is pricing their services at a monthly rate of $8 per user plus $1 per Gigabyte used.

OfficeMedium utilizes the open source Drupal CMS. A case study for how Drupal was used to build OfficeMedium can be found at Drupal.org. Below is a copy of Mike's email talking about OfficeMedium.

We offer a brand-new web application that we believe your readers will be interested to hear about.

OfficeMedium: Web-based Intranet and Collaboration Software

OfficeMedium is a recently launched startup that offers on-demand, web-based intranet and collaboration software for businesses and work groups. The private and secure networks offer a wide array of features meant to centralize and streamline important information and data, unlike other applications which seem to focus on single, often over-detailed and confusing, offerings, such as project management, contact relationships, or "enterprise twitters".

Within a sleek, extremely simple and easy-to-use interface, OfficeMedium offers:

• Task and Event Management
• Personal and Group Calendars
• File Sharing, Storage, and Organization
• Contact and Company Information Management
• Automated Organization and Archiving
• Client Integration
• Social and Communication Features (such as private messaging, status updates, micromessaging, user profiles, shared blogging, poll creation, activity feeds, and more)

I just finished reading an article from last Friday's Wall Street Journal, Gulags, Nukes and a Water Slide: Citizen Spies Lift North Korea's Veil. The article discusses how collaboration and tools on the Internet allows ordinary citizens to uncover secrets governments wish others not to see. In this case, using collaborated information and satellite images to uncover North Korea's infrastructure.

In the propaganda blitz that followed North Korea's missile launch last month, the country's state media released photos of leader Kim Jong Il visiting a hydroelectric dam and power station.

Images from the report showed two large pipes descending a hillside. That was enough to allow Curtis Melvin, a doctoral candidate at George Mason University in suburban Virginia, to pinpoint the installation on his online map of North Korea.

Mr. Melvin is at the center of a dozen or so citizen snoops who have spent the past two years filling in the blanks on the map of one of the world's most secretive countries. Seeking clues in photos, news reports and eyewitness accounts, they affix labels to North Korean structures and landscapes captured by Google Earth, an online service that stitches satellite pictures into a virtual globe. The result is an annotated North Korea of rocket-launch sites, prison camps and elite palaces on white-sand beaches.

This is a fascinating article from the WSJ and I'm sure this type of tech empowerment has both positive and negative consequences for our world. Having some background in remote sensing, I recall a conversation I had with a landsat specialist several years ago. During the conversation he mentioned the recent launch of some cheap satellites with 1 km resolution to be used for non-military geological surveys. I asked the question, "if a cheap satellite can produce 1 km resolution what resolutions can an expensive landsat satellite produce?". He replied such information was classified. As I said before, that conversation took place several years ago and I can only imagine how much the technology has changed since then.

"All too often, however, committees don't work well at all -- resulting in a relentlessly short-term outlook, an inability to stick to strategic plans, a slapdash pursuit of the latest fad and a tendency to blame mistakes on somebody else."

-Jason Zweig, "The Intelligent Investor: How Group Decisions End Up Wrong-Footed", The Wall Street Journal, April 25-26, 2009

A recent article in ComputerWorld discusses observations made by a Denmark-based analyst regarding wikis in the enterprise.  The analyst points out that wiki technology alone won't deliver if the organization cannot overcome obstacles in its own culture as well as the lack of true content management in a wiki.

One issue is the hype surrounding wikis or the blind faith with which they are approached, said Jespersen. "People often look to Wikipedia as a free form where everyone is contributing, and why could we not do the same with our organization?," she said, having observed wikis entering the scene to compensate for an intranet that has fallen to the wayside. But, she said, technology alone won't resolve that issue.

Jespersen lists three myths surrounding wiki implementation that might make some organizations rethink the expectations they've built around their platform.

The three myths given about wikis in the enterprise are:

1. Myth One: Wikis will motivate employees to contribute content.
2. Myth Two: Employees know how to contribute.
3. Myth Three: Wikis will always provide the information employees need.

Myth three is of special interest to me. The analyst points out that although search is a selling point for wikis...the search capability found in wikis are often not as good as those found in content management systems.  She goes on to explain that given there is little structure built into wikis, "it is difficult to
structure this information to make it findable the next day even."

Make no mistake, Wikis provide an organization with a fantastic tool for employee's in an organization to learn how to collaborate.  I believe organizations often underestimate the paradigm shift needed in their own culture for their employees to properly contribute to a centralized knowledge base.  Wikis and other social publishing tools have proven to be a valuable tool for the collaboration component needed in information systems.  However, eventually wikis fall short of what a more well rounded content management system can provide an organization.

Away from this blog, I've been putting a lot of energy into how best to work with social software in larger organizations (Enterprise 2.0) behind the firewall.  My professional attention has been shifting away from using Web content management systems, social publishing systems, and other collaboration tools on the Internet.  I really think the next big advancements and challenges for web technologies will not be on the World Wide Web,
but the less explored intranet ran by medium and larger size organizations.

In one form or another, I've been involved on both sides of the firewall in my organization. Ten years ago it was a huge challenge for
organizations and businesses to figure out how best to utilize the Internet to meet their business needs. As challenging as I saw the Internet for my own organization, I'm convinced there are greater challenges on the intranet side of the house.  For the most part, we all can see what the others are doing with their Internet Web servers, but few of us get to see what other organizations do with Enterprise 2.0 behind their own firewalls.

Andrew Conry-Murray has written a good article in InformationWeek about the integration of collaboration software with enterprise content management.  The article is titled, A New Approach To Collaboration And Enterprise Content Management. The article focuses specifically on Microsoft's Sharepoint and Alfresco's Share being utilized with or sometimes replacing the traditional ECM products.

 

ECM products like Documentum have come a long way from their origins moving certain content through specific business processes, such as loan origination or check processing. This is still their primary role, but ECM vendors are broadening their scope to help companies manage new content types and encourage collaboration. Where does that leave your choices?

 

Companies will always have a mishmash of content repositories to deal with, so it makes sense to build a software layer that can reach into all them to apply uniform policies

 

I have only one complaint about the article, the article is poorly titled.  The process and workflows being described are not a new approach for enterprises, but rather an ongoing approach for bringing collaboration tools into an enterprise's content management system.

Many of us had originally thought that bringing Enterprise 2.0 into our organizations would be as easy as installing software on the server.  What we're finding is that for many of our workers, collaboration of content within an organization sometimes requires signficant changes to our business culture.  New ideas and new approaches are always welcomed.  However if you really want to see true collaboration in the enterprise, it is not always new approaches that are needed but a recommitment to the Enterprise 2.0 projects you started months ago.