iET® ITSM achieves the SERVIEW CERTIFIEDTOOL seal of approval for the fifth consecutive time

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iET® ITSM achieves the SERVIEW CERTIFIEDTOOL seal of approval for the fifth consecutive time

Tue, 06/16/2020 - 07:36
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Service Management Software from iET® Solutions has been independently recognized as a proven ITSM tool in the German market

ASCHHEIM, GERMANY, June 16, 2020 - iET® ITSM, a solution for enterprise-wide IT service management from iET Solutions, a division of UNICOM® Global, has received the SERVIEW CERTIFIEDTOOL certification for the fifth time in a row. iET® ITSM’s scalability, ease of configuration and its ability to integrate a wide range of ITIL® processes into a single platform were among the key factors that helped the solution stand out in the certification process.

SERVIEW is an independent consulting company which evaluates and compares software solutions that support the implementation of ITIL® and PRINCE2®, granting the SERVIEW CERTIFIEDTOOL certificate on the basis of its assessments.

iET® ITSM is a flexible software solution for IT Service Management (ITSM) that offers comprehensive functionality. It seamlessly combines ITIL® principles, concepts, processes and best practices in a single, integrated platform. These capabilities, combined with the scalability and ease of configuration iET® ITSM offers, were a convincing factor in the SERVIEW certification.

The software can be adapted to almost any size of company and to a wide range of business models. Additional modules for telephony integration, web services and software asset management are also available. 

iET® ITSM has been endorsed as a SERVIEW CERTIFIEDTOOL for a total of 18 processes in the Service Management category. This certifies that the solution is ITIL® compliant in the implementation of all audited processes and that the essential ITIL® terminology is used throughout.

"Companies can spend a lot of time and money searching for the right tool. This is why we have been offering an important decision-making aid since 2003 with our SERVIEW CERTIFIEDTOOL certificate. By choosing from our list of certified vendors, companies can reduce the time and costs involved in selecting a tool by up to 40 percent," explained Michael Kresse, owner and CEO of SERVIEW.

Peter Kemper, Manager Client Services at iET Solutions said:

"Achieving this successful certification for the current version of iET® ITSM validates our customer-oriented development strategy and it is heartening to see that it fulfills the best practice requirements of the certification. In this version, we have extended the personalization options, with a completely revised desktop and web client, plus enhanced functionality for mobile devices."

Further information about the iET ITSM service management solution can be found at https://www.iet-solutions.com/products/