Eleanor is the founder and managing editor of Designerly Magazine with a passion for sharing business leadership and branding strategies. She’s also a web design consultant with a focus on customer experience and user interface.
B2B marketing isn’t what it used to be. A few years ago, you could rely on cold calls and trade shows to generate leads. But today’s buyers expect more before purchasing — personalized content, seamless digital experiences and tangible value.
Search engines and social media have changed how businesses discover solutions, making inbound marketing, automation and data-driven strategies essential. Plus, with algorithms constantly changing, you need a flexible, omnichannel approach to stay competitive. In 2025, building trust, authority and meaningful connections will turn prospects into loyal customers.
Most traditional marketing advice centers around business-to-consumer (B2C) interactions. Brands that inadvertently apply these recommendations to business-to-business (B2B) sales may not get the engagement or return on investment they are hoping for. Although B2B and B2C strategies have several similarities, they are fundamentally different.
This fact is especially true as of late. Digitalization has recently begun influencing the fundamentals of B2B and B2C marketing methods. What worked well a few years ago may no longer be effective today. How should small and medium-sized business (SMB) owners and marketing professionals modify their strategies?
Many managers use key performance indicators (KPI) to measure workplace success. These tangible metrics offer a straightforward way to track progress and achieve goals.
While KPIs provide valuable information, they often keep employees from feeling motivated to perform at their best. Workers must feel excited about their roles, so they care deeply about their contributions. Instead of focusing solely on the numbers, organizational leaders drive more meaning by leveraging several actionable strategies.
AI-driven marketing has the power to change how businesses engage with their customers, offering unprecedented levels of value. However, while many companies use it to optimize their strategies, consumer sentiment around its use is more complicated than it seems. Therefore, understanding how people truly feel is crucial for brands looking to stay ahead.
Generative AI has quickly become a game changer for marketers, opening doors to new opportunities and enhancing how businesses execute campaigns. It has allowed marketers to create personalized content at scale while automating tasks that once took hours.
Today's business environment is highly customer-driven, and companies that listen to what consumers want thrive. Feedback reports are key to facilitating this action. They capture the voice of your audience and translate their experiences into the next moves you should take.
A customer feedback report is any presentation of findings about feedback obtained by a business’ customers. This feedback might relate to whether consumers’ needs have been sufficiently met, their opinions of your overall brand and how your business stacks up against the competition.
In any business, marketing collateral is essential for communicating your brand’s message and engaging with customers. Yet, as the amount of collateral grows, so do the challenges of managing it. You need a clear strategy to maintain control over your materials. Creating a holistic ecosystem for marketing material management allows you to streamline processes and enhance the impact of your content.
The workforce is evolving, with a noticeable demographic shift toward an aging population. Businesses must recognize the value of these experienced workers as life expectancy rises and people remain active in their careers longer.
Adapting company practices to support and retain older employees is a strategic move that enhances productivity and ensures valuable knowledge stays within the company. Fostering an inclusive environment where older workers feel valued enables businesses to reduce turnover, maintain a diverse and skilled workforce and thrive in a competitive market.
Traditionally, performance management considered big projects and employee interactions with management and often involved an annual performance review. With modern tools, however, employees are demanding more structure and regular feedback to grow their skills and improve opportunities for promotion.
Since “The Great Resignation,” companies have struggled to attract and retain top talent. Many business leaders have shifted the benefits they offer their workers, including creating a stronger and more positive company culture. Handling performance management in ways the younger generation relates to requires overhauling the entire process.
Printed media sounds like a refreshing alternative due to digital fatigue and an increasingly competitive online world. Marketers are constantly looking for the latest strategies to reach potential and current customers, but the traditional route is sometimes more appealing and is making its comeback in unexpected ways.
While blogs and social media are still highly effective marketing tools, printed material may be a more viable marketing channel. After all, with digital content flooding consumers’ feeds, it may make sense for your business to look into something that stands out.
Branding experts know storytelling is the backbone of a solid strategy. While much of it appeals to emotions, there is evidence why good marketing techniques appeal to the mind — it is all in neuroscience. Elevate your narratives by understanding how the brain amplifies companies with neuromarketing.
Websites, social media and other digital channels have become the primary means of discovery and engagement. Since traditional branding has shifted to digital applications, maintaining a strong presence online is essential for building trust and credibility.
Yet, if this presence requires you to rebrand, a strategy will need more planning than you might think. That is why there are several considerations to keep in mind when planning your digital-first rebranding strategy.
Governance models determine how an organization’s leaders interact with others at a business and clarify parties’ responsibilities. Although it is increasingly common for companies to have single models affecting all activities, establishing these frameworks for specific goals or priorities is another option.
Before exploring how governance models keep companies compliant and employees accountable for their actions, let’s look at some of the most common types. Learning about them can make it easier to decide which one to use.
Many companies measure operational health by evaluating the productivity of their customer support teams. They track the number of emails sent, product demos booked, and tickets closed, focusing on the sheer volume of tasks completed.
These activities are crucial for determining whether employees are performing well, but they only tell part of the story. To truly understand the impact on customer satisfaction and long-term success, companies must look beyond these metrics and measure the quality of customer relationships.
