Eleanor Hecks

First Name
Eleanor
Last Name
Hecks

Member for

3 years 10 months
About

Eleanor is the founder and managing editor of Designerly Magazine with a passion for sharing business leadership and branding strategies. She’s also a web design consultant with a focus on customer experience and user interface.

Latest Posts

7 Key Steps To Achieve Sustainability in Business Operations by 2024

Customers increasingly want to prioritize companies that operate sustainably. Many expect their favorite organizations to uphold sustainable business operations and will go elsewhere if that doesn’t happen. Sustainable business enhancements don’t happen overnight but are gradually achievable when people take decisive actions.

1. Set Measurable Goals

Begin by choosing some challenging but reachable goals you can easily track. Start by focusing on a broad aim. Then, determine how you’ll measure it and decide what constitutes success.

Key Trends of Customer Satisfaction and Experience

The latest trends show that consumer preferences change continuously. Following them means you are paying attention to their needs and the latest technologies involved in customer experience. Use the key trends to differentiate your brand and take your customer service experience to another level. Doing so will enable you to become an expert and leader in your industry.

1. Empowering Customers With Self-Service

Self-service changes customers’ shopping experience by empowering them to manage certain aspects of their buying journey. One example is self-dispense systems in grocery stores. 

Revamping Your B2B Sales Pipeline: Key Steps for a Successful Restructuring Process

A B2B sales pipeline becomes more effective with restructuring and tweaking parts that might work better. As customers come and go and you specialize in various industries, you’ll find the methods that worked in the beginning no longer do the trick. Making a few minor changes can result in higher conversion rates and more revenue from each client.

The process from connecting with a lead to closing a sale is complex. Restructuring your methods requires following a list of steps so you miss nothing crucial in the equation. Here are some of the keys to a successful reboot.

ChatGPT in 2024: Predictions and Forecasts

OpenAI has been the trendsetter since it redefined generative artificial intelligence with its large language model. Already, it is clear that will not change in 2024. Here are some of the most likely changes awaiting ChatGPT.

ChatGPT Will Undergo Massive Changes in 2024

ChatGPT has been in the news more than usual in recent months. On November 17, Sam Altman stepped down as chief executive officer (CEO) of OpenAI after the board of directors claimed they could no longer put their faith in him. The move caused an immediate, widespread backlash.

How to Develop a Successful Tech Product Launch Strategy: Step-by-Step Guide

Your tech product launch can spur sales and drive you toward success or end in dismal failure. The planning stages are some of the most crucial steps in releasing something new into the world. The best way to ensure you don’t miss any customer touch points is to go step by step.

Start with ideas, add buyer personas and develop a marketing plan to get the word out about how your device solves problems. Here are the stages to take you through your tech product launch from beginning to raging success. 

8 Metrics to Measure and Improve Customer Experience Optimization

Customer experience is tricky, but you can clear the way to success with the right metrics. Zero in on the essentials — like customer satisfaction and churn rates — to discover how likely buyers are to return or spread the word about your business. By understanding these key performance indicators (KPIs), you can find key strategies to take your customer experience to the next level.

What Retirement Account Options Are Available for Tech Businesses and Their Employees?

Tech businesses and employees should have retirement account options that fit their needs. While they could stick with the traditional 401(k) plan, many other types offer more significant tax benefits and fewer restrictions.

Why Does the Tech Industry Need Special Accounts?

Tech workers’ incomes hit a record high in 2021. The average salary reached over $104,500, with many jobs seeing more than 10%-20% growth in earnings from 2020. Even though this increase is fantastic, it made some of the most popular retirement plans inaccessible.

Elevating Business Potential: The Art of Selling and Buying Business Tech

Technology doesn’t stand still and neither should your company. When you’ve caught up with the latest software or business tech, something newer and better emerges.

This ever-changing landscape can be dizzying. Taking steps to avoid falling behind and losing efficiency, productivity and profitability is vital. For small and medium business owners, designers and marketers, this creates an opportunity and a challenge.

Here’s how to understand the complexities of buying and selling tech assets so you can make informed decisions.

Should Businesses Set Up a Threads Account?

Within the last few weeks since its debut, Threads has taken the digital world by storm. A product of Meta — Facebook’s parent company — Threads has been widely discussed as a contender designed to rival Twitter. The buzz surrounding its launch and the rapid adoption rates are impossible to ignore.

Yet, with every new platform comes a crucial question for businesses — should you jump on the Threads bandwagon? Is it genuinely worth taking advantage of another social media channel, especially when it is in its infancy?