Emergency Management

How Businesses Can Cultivate a Customer-Centric Culture During Natural Disasters

Natural disasters upend lives and business operations in a matter of hours, leaving companies with a critical decision — how will they respond? In times of crisis, customers look to organizations for essential goods and services, support and guidance. For businesses dedicated to maintaining a customer-centric approach, these moments offer an opportunity to deepen trust and exhibit genuine care.

UK Emergency Services at risk of major cyber-attack, overall infrastructure resilient

London, UK. [27 February 2018] The UK’s emergency services are at risk of a major cyber-attack. This is the finding of a new landscape analysis, issued this morning by leading threat intelligence provider, Anomali.

The UK Threat Landscape report, which explores the UK’s Critical National Infrastructure against threats and possible vulnerabilities, points to a number of weak spots in the UK which could attract an attack. One of the most notable, in addition to the emergency services, is the Defence Equipment and Supply Organisation which presents a prime target for actors seeking to disrupt defence procurement.

JaxReady Emergency Preparedness Mobile App built on Kentico CMS

Yesterday, a press release submitted by Kentico Software regarding JaxReady came across my desk. JaxReady is a smartphone app created by the City of Jacksonville to keep local residents informed in the event of a natural disaster and is built on the Kentico CMS. Over the years, I've worked with a number of emergency managers and almost everyone of them will tell you that the biggest difficulty they face as EMs is having the general public take interest in emergency preparedness well before a disaster hits. 

5 ways to use social media for better emergency response

As some of you know, I'm very interested in how government and large organizations are using information systems, collaboration tools, and social media. This past weekend, I had a chance to read some of the trade magazines stacked under my desk and collecting dust. I came across a great article published in Government Computer News that discussed how emergency management is using social media tools such as Facebook and Twitter.

The artice, written by Rutrell Yasin, lists five ways to use social media for better emergency response which include: