CRM

NewVoiceMedia unveils fully-integrated omni-channel solution as part of Spring 1918 release

LONDON, 14 March 2018 – NewVoiceMedia, a leading global provider of cloud contact center and inside sales technology, announced its Spring ’18 release today, unveiling key capabilities that will enable businesses to drive digital transformation and create unified, consistent and integrated experiences irrespective of the channel chosen by the customer.

Confirmit Research Reveals Critical Areas that Drive Customer Experience Success

New York, NY: 29 January 2018: The State of CX survey, run by Confirmit and Engage Business Media, has revealed that customer experience (CX ) professionals are right to put ROI, data integration and executive buy-in top of the CX "wish list" for 2018.

The research found that despite increasing recognition of the importance of taking a customer-centric approach to business and investment in CX programs, ROI is the biggest area of failure with only 20% of companies scoring 9 - 10 for seeing a ROI, and 14% scoring 0-2.

Zylpha Launches New Document Bundling Integration For Peppermint’s Latest CX 2018 System

Leading legal document bundling software innovator Zylpha has developed an integration for Peppermint Technology’s latest CX 2018 system. The development is a product of a long successful partnership with Peppermint, the provider of widely acclaimed cloud based legal software for UK law firms.

Handling Big Data with Salesforce Einstein - All that you wanted to know about it

Today’s digital world is all about Big Data. The cumulative figure of data is so large that trying to prove its enormity numerically would perhaps turn futile because people would find it difficult to comprehend the numbers. Instead, naming it, Big Data could make it easier to get some idea about its size. However, for those who would still be interested in numbers, it is worthwhile mentioning that according to IBM estimates every day we generate data amounting to 2.5 quintillion bytes, which is equivalent to 1018 bytes. The most exciting aspect of the enormous data is that 90% of what is on the internet today belongs to the last two years. This gives enough hints about the stupendous rate of data growth and its future.

Study: Strategies for Cross-Channel Business Success

Celebrus, the leading provider of real-time enterprise Customer Data Platform (CDP) technology, has revealed the findings of its research into cross-channel customer tracking in the US and Europe. The October 2017-commissioned study, conducted by Forrester Consulting on behalf of Celebrus, identifies that despite 90% of surveyed firms saying that tracking customers is good for business, almost two-thirds are struggling to recognize customers across their digital touchpoints.

NewVoiceMedia named most advanced call center solutions provider in 2017 Technology Awards

LONDON, 19 September 2017 – NewVoiceMedia, a leading global provider of cloud contact center and inside sales technology that enables businesses to have more successful conversations, has been named most advanced call centre solutions provider in the TMT News 2017 Technology Awards. Winners represent the technology industry’s most pioneering organizations, individuals, products and services.

Now in its second year, the awards programme casts a center-stage spotlight on those, who through determination, commitment and hard work, have developed and shared their ideas to fundamentally evolve the business world and the lives of consumers and customers for years to come.

SandSIV Announces Release Of Enterprise Customer Experience App For Salesforce

Zürich, 20th April 2017 - SandSIV, the European leader of integrated Customer Experience (CX) and Voice of the Customer (VOC) enterprise solutions, today announced the release of ECX for Salesforce, a powerful Customer Experience Management app which integrates SandSIV’s CX functionality into Salesforce’s operational environment. 

SandSIV provides a superior CX platform “VOC Hub™” which allows organisations to manage the end-to-end customer experience across multiple departments and lines of business and enables them to connect disparate customer experiences into a consistent, seamless and personalized customer journey.

The Rise of Mobile CRM: Why So Many Companies Are Making the Switch

The world is going mobile. This isn't exactly a big revelation, but by adopting smartphones, tablets, and other mobile devices, businesses are changing the way they operate, and the changes are only expected to keep coming with the development of wearable technology. Perhaps one of the biggest ways the business landscape is transforming is through the increased use of customer relationship management (CRM) software. Companies have used CRM for years, but it has exploded in popularity only recently, and much of that is thanks to CRM businesses embracing mobile technology.