‘Gig’ customer service booming during Covid-19, says report

San Francisco, USA. 12th May 2020: Two thirds of people signed up on ‘gig’ customer service (GigCX) platforms are seeing an increase in demand for customer service tasks since the COVID-19 pandemic began, according to The ‘Annual Gig Customer Service’ report, released today by AI-driven gig customer service platform Limitless. The gig customer service model is already in widespread use at companies such as Microsoft, Unilever and Sage.

StarLeaf Reveals Scale of Uptake in Video Conferencing Services During Coronavirus Pandemic

StarLeaf, the global provider of meeting room solutions and video conferencing services for enterprises, has today released the StarLeaf Trends Report outlining the uptake of video conferencing usage seen across the business, during the coronavirus (COVID-19) pandemic.

The report collects data from a number of countries including the US, UK, France, Sweden, Germany and Italy. From the US notable findings include:

Pre-owned Mobile Device Values Stay Strong Amidst Coronavirus Pandemic

29th April 2020 – HYLA Mobile, the world’s leading provider of software technology and services for mobile device returns management and reuse solutions, today released data on mobile device trade-in trends for Q1 2020. HYLA’s data reveals that despite the Coronavirus pandemic causing significant disruption to the supply and distribution of new and pre-owned devices, it has not had much impact on pre-owned device values. In fact, according to HYLA’s exclusive data, pre-owned smartphones have held their value from Q4 2019 and returned more than $535 million to U.S. consumers through mobile device trade-ins in Q1 of this year—an increase of 1.5% from Q1 2019.

eZ Systems is now Ibexa

While I may check its pulse now and then, I'm less plugged into the content management system space as I once was. Regardless, in all this time I've never been fully convinced that experience management as it relates to software is a completely unique information system. But I get it, just like country and rock and roll may be just music they're still different genres of music that address and reaches out to a completely different culture base. He's a little bit content management system, she's a little bit digital experience management.

The Future of the PCB Industry

The printed circuit board (PCB) industry supports many different types of products. The components go into nearly any modern electronic product imaginable. Most PCB manufacturers reside in Asian countries, such as China. Recent global health concerns have impacted the production of electrical components and delayed shipments. 

In the United States, less than 500 firms make PCBs and employ only 21,000 people. By contrast, China sees annual growth of about 8.5% in the PCB industry and employs around 700,000 citizens. Asia typically makes the items faster and cheaper than other parts of the world.

Dynamic Spectrum Alliance applauds FCC’s decision for unlicensed spectrum access in the 6 GHz band

Washington D.C, USA, 23 April 2020: The addition of 1200 MHz of spectrum for unlicensed use in the entire 6 GHz band, as approved by the Federal Communication Commission (FCC) today, is a watershed moment for connectivity and innovation. The 5.925 – 7.125 GHz band will supercharge connectivity to affect every aspect in our lives, such as remote education, telemedicine, work and commerce, gaming, and social media.

Important Things to Do to Become an Influencer

Who are influencers? Those are ordinary people that gained a massive following because of their knowledge and experience. Above all, they focus on building strong relationships that are built on trust and transparency. They don’t promote brands and products aggressively. They do so by wrapping them into engaging stories and providing followers with valuable information and actionable tips. In other words, they focus on delivering value to their following.

The big question is, however, how to become an influencer?

Study: Three Quarters of End-of-Life Equipment Not Being Recycled

AUSTIN -- April 21, 2020—New research launched today by Blancco Technology Group, the industry standard in data erasure and mobile device diagnostics, explores the issues associated with the corporate sustainability practices that some of the world’s largest enterprises are following today. Blancco’s study, Poor sustainability practices – enterprises are overlooking the e-waste problem, produced in partnership with Coleman Parkes, reveals that only a quarter (24 percent) of end-of-life equipment is being sanitized and reused, despite 83 percent of organizations having a Corporate Social Responsibility (CSR) policy in place.

Nosto Recognized as 2020 Adobe Commercial Exchange Partner of the Year

NEW YORK (Apr 15, 2020) - Nosto, an Adobe Exchange Premier Partner and AI-powered commerce experience platform, has been honored as the Commercial Exchange Partner of the Year. The annual awards recognize those partners that have shown exceptional leadership and growth in the Adobe Digital Experience partner ecosystem.

As a Premier Partner in the Adobe Exchange Partner Program, Nosto's Magento Commerce integration uses onsite behavioral data, performance metrics and product attributes to help Magento merchants create relevant one-to-one shopping experiences in real-time, driving higher conversion rates, average order values, and, ultimately, higher revenue.

9 Myths About Advertising in 2020

Advertising has been around since the first business owner wanted to get the word out about their product. While some basic concepts are age-old, others change as technology and personal preferences shift. It's easy to get distracted with advertising myths that simply don't stand up to scrutiny.

Spending on digital advertising alone is a $108.6 billion industry in the United States. While some companies have big budgets, others only have a few dollars. To spend your money wisely, figure out what is truth, what is a myth, and make sure you carefully track every penny you spend.