6 Advanced Metrics for Measuring the Success of a Customer-Centric Business Model

Many companies measure operational health by evaluating the productivity of their customer support teams. They track the number of emails sent, product demos booked, and tickets closed, focusing on the sheer volume of tasks completed. 

These activities are crucial for determining whether employees are performing well, but they only tell part of the story. To truly understand the impact on customer satisfaction and long-term success, companies must look beyond these metrics and measure the quality of customer relationships.

Phishing-as-a-Service: What IT Teams Need to Know

Phishing-as-a-Service (PhaaS) has emerged as a significant threat in the cybersecurity landscape. This evolution allows even those with limited technical skills to launch sophisticated phishing attacks, making it easier for cybercriminals to target organizations of all sizes. Understanding PhaaS is crucial for IT professionals because it enables them to anticipate and mitigate these advanced threats.

Revolutionizing Recruitment: Why Leaders Should Embrace Blue-Collar Talent in White-Collar Roles

The line between blue-collar and white-collar roles has always been well-recognized. However, as leaders seek clever ways to address the white-collar talent shortage, overlooked blue-collar professionals may help fill the gap. 

Recruiting former blue-collar talent could be a game-changer for businesses, especially since these individuals often deliver a wealth of knowledge, unique skill sets and an incredible work ethic. Here's why leaders should embrace blue-collar hiring, plus several ways to overcome the challenges of a dynamic workforce.

California's Stalled “Right to Disconnect” Law Proves We Still Have Much to Learn About Work-Life Balance

The lines between work-life balance are constantly blurred in today's remote and hybrid workforce, especially as modern technology has given rise to around-the-clock accessibility. Employees demand schedule flexibility and respect for their personal lives, while employers expect teams to prioritize their jobs, regardless of the time. The result is often burnout, stress and a decline in productivity. 

California's "Right to Disconnect" bill sought to remedy the issue by limiting communications during off-work hours, much to corporate dissatisfaction. However, the bill didn't pass, leaving many wondering what's next for ensuring work-life balance and supporting employee well-being. 

How Leaders Can Leverage VR to Foster an Inclusive Workplace Culture

Many companies strive for an inclusive workplace culture, but it can be challenging without the help of some well-placed tools. In a perfect world, each co-worker would put themselves in others’ shoes. The team would value their input and see the strengths they bring to their role.

Unfortunately, empathy training rarely goes as smoothly as leaders would like. Fostering an inclusive work environment requires targeted education. At the same time, brands must be aware of taking a centered approach that makes everyone feel valued and wanted. Virtual reality makes improving company culture and creating a cohesive workplace easier. 

Wireless Adapter for Android Auto

My 2023 Ford Maverick with Sync 3 does an odd thing, it doesn't allow me to sync Android Auto from my Google Pixel 6 to my vehicle wirelessly. Instead, I have to connect my phone using a USB cable from my phone to the console. There are times, especially during short trips, I prefer to keep my phone in my pocket and not mess with the hassle of cables. Luckily, the third-party market has responded and offers us wireless car adapters to allow me to connect to my phone wirelessly.