Technology

75% of consumers stop purchasing from a retailer due to delivery miscommunications

  • Research reveals UK delivery customer experience epidemic, with retailers losing customers due to poor post-purchase and delivery tracking communications
  • 71% of consumers had to contact customer services up to three times in the last six months for information about their deliveries

Manchester, UK; 16 September 2021: New research from delivery experience technology platform Sorted has revealed that 75% of consumers would stop using a retailer if they frequently messed up communication updates regarding their delivery. With customer expectations higher than ever, UK retailers have reached a critical point with the delivery experiences they offer to consumers.

Half of businesses now using online or cloud backups, but 15% still using tape, says Databarracks research

New research by Databarracks has revealed that 15% of organizations are still using a combination of disk and tape backups, with 51% now using online or cloud backups.

The findings are from Databarracks’ 2021 Data Health Check. Running since 2008, the annual report surveys over 400 IT decision-makers in the UK on cloud, backups, cybersecurity, IT resilience and remote working.

Other key figures from the report include:

Akana by Perforce Ranked a Leader in KuppingerCole Leadership Compass for API Management and Security

Akana earns leadership position for technology, innovation, and product offering, recognizing Perforce’s customer-oriented approach, security, usability, and ease of deployment

MINNEAPOLIS, September 9, 2021 – Perforce Software, a provider of solutions to enterprise teams requiring productivity, visibility, and scale along the development lifecycle, announced that Akana was ranked a Leader in Technology, Innovation, and Product in the 2021 KuppingerCole Leadership Compass for API Management and Security.

Smarter, Faster, More Secure and Ultra Versatile: The Latest TOUGHBOOK 55 Upgrade

BRACKNELL, UK. 9th September 2021 – Panasonic today announced the latest version of its TOUGHBOOK 55 notebook, that is as versatile as ever but with improved performance, connectivity and security. When launched in 2019, the TOUGHBOOK 55 set a new benchmark for mobile computing by enabling users for the first time to customize their device for different tasks while in the field. The latest TOUGHBOOK 55 maintains this popular modular approach but has been updated with the latest technologies ideal for users in field services, automotive, emergency and security services.

ST Engineering iDirect recognized for Continued Leadership and Commitment to Mobility sector with MSUA Satellite Innovation Award

Leading ground technology provider presented with accolade during SATELLITE 2021 for its advanced satcom mobility solution

Herndon, Va., September 8, 2021 – ST Engineering iDirect, a global leader in satellite communications, has been named as the winner of the Top Mobile User Experience Innovation Award at the 29th Annual Mobile Satellite Users Association’s (MSUA) Satellite Mobile Innovation Awards. This recognition further cements ST Engineering iDirect’s leading position in the mobility market and its continued dedication to the delivery of innovative solutions that enable its customers to offer seamless connectivity as new constellations, applications and markets emerge.

The Tech Trailblazers Awards launches the Hopper, Kesavan and Turing Cups rewarding regional innovation

Extra opportunities for global tech startups in The Americas, Asia Pacific and EMEA

London, UK – September 1st 2021 – The Tech Trailblazers Awards, the first independent global awards program dedicated to enterprise tech startups, has launched three new regional awards spanning The Americas, Asia Pacific, and EMEA (Europe, Middle East and Africa).

Recognizing a famous enterprise technology icon and their lasting impact, these new awards are:

Mobile trade-in programs returned $571 million to U.S. consumers in Q2 2021

26 August 2021—Assurant, a leading global provider of lifestyle and housing solutions that support, protect and connect major consumer purchases, today announced findings from its analysis of the mobile device trade-in and upgrade market for Q2 2021. Its Q2 Mobile Trade-in and Upgrade Industry Trends report reveals that mobile trade-in programs in the U.S. returned $571 million to consumers, a 152% increase from Q2 2020 and a 25% increase over Q2 2019, reflecting a return to pre-pandemic levels.

Business travel set to boom: sector sees increased demand for extended rental stays and space, survey reveals

  • AltoVita report reveals the state of the flexible rentals market coming out of COVID-19
  • 90% of industry leaders have invested in new technology over the past year, and over two thirds offering flexible cancellations

London, UK, 26th August 2021: 68% of the flexible rental sector is seeing an increased demand for extended stays, and 59% are seeing a demand for large spaces. That’s according to a report from AltoVita, which surveyed key players in the flexible rental sector globally.

7 Ways Technology Has Improved Patient Care

Technology is an important part of patient care and improves medication tracking and follow-ups. Various devices connect to the internet of things (IoT), making it easier for patients and their providers to stay updated on the latest developments in their health.

Research shows doctors misdiagnose about 12 million people a year. Such statistics have the brightest minds in medicine looking for solutions to common errors. Other challenges the medical profession faces are prescriptions interfering with one another, patients not taking advice and miscommunication.

Nearly £1m in additional revenue generated by fintechs who outsource to specialists

Report from Moorwand explores the impact of outsourcing to either specialist or generalist providers on fintech growth

London, UK, 4th August 2021: Moorwand, a payments solution provider, today launched a report that reveals fintechs who outsource to specialist partners generate nearly £1m in additional revenue. The report ‘Specialists vs. generalists: How do fintechs fuel growth?’ explores why and how fintechs outsource to third parties, the importance of outsourcing for fintech growth, and the impact of working with specialists or generalists on fintech businesses.