Key Trends of Customer Satisfaction and Experience
The latest trends show that consumer preferences change continuously. Following them means you are paying attention to their needs and the latest technologies involved in customer experience. Use the key trends to differentiate your brand and take your customer service experience to another level. Doing so will enable you to become an expert and leader in your industry.
1. Empowering Customers With Self-Service
Self-service changes customers’ shopping experience by empowering them to manage certain aspects of their buying journey. One example is self-dispense systems in grocery stores.