LONDON - 3rd October – OutSystems, provider of the number one low-code application development platform, today announced that it has added new capabilities to its leading low-code development platform, empowering process owners to automate manual processes and incorporate AI-driven decisioning and form completion, all from a simple-to-use, web-based interface.
A key focus area for process automation is dynamic case management. The problem today, according to Forrester, is that traditional workflow and business process management (BPM) have become outdated and less effective for less-structured work patterns, a result of the changes in the nature of work, which is moving from production- and task-based to knowledge- and context-driven.*
A recognised low-code leader by both Forrester and Gartner, OutSystems is enhancing its platform to include features catering to process owners with no development skills.
Part of the industry-leading OutSystems low-code development platform, OutSystems for Case Management helps organisations improve operational efficiency and process agility by providing the tools to design, build, monitor, and improve perfect-fit case management applications.
“We have seen almost a third of our customers build sophisticated case management solutions using OutSystems rather than opt for a BPM platform or COTS solution that requires significant customisation,” said Márcio Spínola, vice president of product at OutSystems. “To help reduce time to market for these types of initiatives, we are adding new capabilities into the core of our product and providing a completely new tool that enables non-IT users to be fully integrated into the process.”
Customers can get to value faster with a Case Management editor that abstracts complex development processes into an easy-to-use wizard, making building digital solutions simple and accessible to everyone. This framework and editor enables both IT and non-IT users to automate workflows, reduce operational costs, and improve cross-departmental communication and visibility.
With these new capabilities, customers can:
· Empower process experts
· Reach case resolution faster
· Improve work visibility and cross-team communications
· Simplify compliance and reduce risk
· Continually improve business processes
“Low-code has disrupted traditional BPM platforms in exactly the same way that it disrupted the mobile development platform space,” continued Spínola. “Driven by the need for greater flexibility, consumer-grade experiences, and rapid integration, BPM platforms are embracing low-code approaches and evolving into what Forrester calls digital process automation platforms. These capabilities have always been OutSystems strengths that, combined with our robust workflow engine, provide our customers with a more complete solution. For this reason, we see many of our customers choosing to build process automation solutions using our platform.”
* The Forrester Wave: Cloud-Based Dynamic Case Management, Q1 2018, Craig Le Clair