COVID accelerates demand for gig-driven customer support models

San Francisco, USA. 13 April 2021: Today Limitless released annual industry report ‘GigCX goes mainstream', with headline data revealing that 47% of those doing gig customer service roles today had lost full time employment or had hours cut due to COVID-19. Furthermore, 46% of those surveyed became GigCX Experts over the past year due to reasons associated with the pandemic.

SML RFID Launches High Performance GB3U9 to meet today's supply chain needs and in-store operations

DALLAS, TEXAS, 6 APRIL 2021: SML RFID has today announced the latest addition to its range of high performance RFID inlays, one of the market’s first UCode9 ARC certified inlay - GB3U9. Designed to support retailers with a wide spectrum of inventory management and customer experience use cases, the GB3U9 is equipped with the latest RFID chip from NXP, UCODE 9, enabling industry best read sensitivity, resulting in high quality and rapid inventory counting in dense RFID tag populations.

Microsoft Research Reveals Changing Habits of the Irish Remote Worker

Dublin, 30th March 2021: New global and Irish research from Microsoft shows that the new world of work is here to stay, as employees have now adapted to hybrid working and collaboration tools over traditional office practices. Organizations who fail to accommodate remote working are likely to lose employees to competitors offering flexible working practices and tools.

The first piece of research is Microsoft’s annual global Work Trends Index that looks at over 30,000 people in 31 countries. The report shows that over the last year, nearly three quarters of employees want flexible working options to continue.

Fileless Malware Attacks Surge by 900% and Cryptominers Make a Comeback, While Ransomware Attacks Decline

30 March 2021 – WatchGuard® Technologies’ latest Internet Security Report reveals that fileless malware and cryptominer attack rates grew by nearly 900% and 25% respectively, while unique ransomware payloads plummeted by 48% in 2020 compared to 2019. The WatchGuard Threat Lab also found that Q4 2020 brought a 41% increase in encrypted malware detections over the previous quarter and network attacks hit their highest levels since 2018. The report includes new insights based on endpoint threat intelligence following WatchGuard’s acquisition of Panda Security in June 2020.

How Industry 4.0 and Automation Grew the World's Economy

The fourth industrial revolution is all about automation and the internet of things (IoT). Industry 4.0 drives innovation and introduces new ways for people to be more productive. It changes the scope of everything from the types of jobs available to how humans perform those tasks. 

The World Economic Forum found connectivity has reached a global scale. There are approximately 8.5 billion devices connected to the IOT. The COVID-19 pandemic accelerated the need for automation and remote work, advancing the IOT faster than expected.

Remote Working One Year On: Three-quarters of Employees Feel Worse

London, UK – 25th March 2021 – Remote workers are still struggling with distracting working environments, stress and an ‘always-on’ culture after a year of working from home, new research has revealed. Egress’ Remote working: one year on report found that three-quarters of remote workers reported feeling worse as a result of long-term working from home, with almost over one-third (39%) feeling more stressed. The research also revealed a significant generational divide, with 66% of millennial and generation Z workers reporting feeling either tired, stressed or under more pressure at work, compared with 34% of baby boomer and Gen-X employees.

Confirmit Named CUSTOMER Magazine Product of the Year Award Winner for Fifth Consecutive Year

New York, NY – 25 March 2021 – Confirmit, a leading provider of solutions that enable Market Research, Customer Experience and Employee Engagement teams to turn insights into stories that fuel action, announced today that TMC has named Confirmit’s Digital Feedback solution as a 2021 CUSTOMER Product of the Year Award winner.

Integration with Existing Technology is Biggest Barrier to Digitalization for Telco Operators

London, March 16 2021 - Seven in 10 telco operators say that integration with legacy technology is the number one barrier to digital transformation, with concerns of privacy and data not far behind. That’s according to a new report from the Technology Innovation Council commissioned by mobile technology specialists, Upstream.

5 Ways a Professional Certification can Benefit Your Business

There are many factors that will influence the success of your business in the short, mid, and long term. Among the most important elements of your growth strategy, however, you will find that investing in your employees is one of the best ways to drive your organization forward on numerous fronts. Whether you’re opening a SaaS business or growing one, or if you’re running a B2C company in a competitive niche, there is no denying that the right employees can take you to new heights of success.